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Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design Process | 21-25% | - Redundancy and high availability design - Requirements analysis - Scalability and sizing considerations |
| Implementation & Migration Considerations | 20-25% | - Migration paths from legacy systems - Interoperability with third-party applications - Performance optimization and capacity planning |
| Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Key features and capabilities - Core architecture and components - Supported deployment models |
| Elite Multichannel Integration & Design | 25-30% | - Server and database architecture - Security and compliance design - Multichannel routing and workflow design |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 5 = DSPs
- B. Number of agents X 4 = DSPs
- C. Number of agents X 3 = DSPs
- D. Number of agents X 2 = DSPs
Correct Answer: C 🗳️
Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?
- A. vCenter Manager
- B. Avaya Maestro
- C. Avaya Update Manager
- D. Capacity Planner
Correct Answer: B 🗳️
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya Call Management System
- B. Avaya Aura® Elite Multichannel
- C. Avaya IX™ Workforce Engagement
- D. Avaya Intelligent Customer Routing
Correct Answer: A 🗳️
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Proof of Concept
- B. Virtual Private Clouds
- C. Ready Now Solutions
- D. Contact Center Bundles
Correct Answer: D 🗳️
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 130
- B. ASP 100
- C. ASP 120
- D. ASP 110
Correct Answer: D 🗳️




