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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) An incident handling capability.
B) Compliance support through e-Signature and e-Audit.
C) A service catalog for publishing self-help services to end users.
D) A common user interface and GUI editor.
E) A scanning tool for identifying deployed IT infrastructure components

2. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To define activities, roles, responsibilities, functions, and metrics
B) To identify units of organizations responsible for specific outcomes
C) To create value for stakeholders
D) To ensure that services are designed to meet business needs

3. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Business Service Manager
B) IBM Tivoli Monitoring
C) IBM Tivoli Asset Discovery for Distributed
D) IBM Tivoli Application Dependency Discovery Manager

4. Which statement describes IT processes?

A) Capabilities that reduce IT costs.
B) The people and the tools they use to carry out activities.
C) Activities designed to make delivering IT services more effective and efficient.
D) Interrelated activities carried out to create value for customers or stakeholders

5. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
B) KPIs should always be measured by percentage.
C) KPIs always have to be adjusted to match the customer's actual status.
D) KPIs are defined according to the IT customer requirements.

Solutions: