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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) Codec mismatch between trunks
B) SIP OPTIONS timeout
C) Browser pop-up restrictions
D) Missing SRTP encryption

2. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) HTTPS and FTP
B) TLS and SRTP
C) SIP and RTP
D) TCP and UDP

3. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Session Record
B) Agent Activity Record
C) Customer Session Record
D) Customer Activity Record

4. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
B) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
C) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
D) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.

5. What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)

A) It supports TLS API encryption.
B) It supports OAuth certificate-based authentication.
C) It supports read-write and read-only configurations.
D) It provides customizable CRM agent workflows from WxCC.
E) It provides agent state syncing between platforms.

Solutions: