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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SME Communications Solutions Overview | - Avaya SME product architecture and components - Deployment models for small and medium enterprises |
| Integration and Networking | - SIP trunking and PSTN integration - IP networking fundamentals for SME solutions |
| System Configuration and Administration | - Basic system setup and provisioning - User and extension management |
| Telephony Features and Services | - Call routing and call handling features - Voicemail and messaging services |
| Troubleshooting and Maintenance | - Maintenance procedures and upgrades - Common system faults and diagnostics |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Add the Client CLI information to the Incoming Call Route.
- B. Enable CLI tracking
- C. Add the ClI information to the Account Code.
- D. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?
- A. NCID3033211234
- B. NCLI3033211234
- C. Nss3033211234
- D. Ns3033211234
The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
- A. ''Agent1''cannot be used as a name for a CCR agent.
- B. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
- C. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
- D. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?
- A. The telephone firmware requires an upgrade.
- B. The telephone requires an IP 500 control unit.
- C. The telephone must be changed from SIP to H.323.
- D. The telephone MAC address must registered in IP Office.
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
- A. There is no limit.
- B. Limited to the number of systems in an SCN
- C. Not a supported feature
- D. One backup per system
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