Avaya 3000.2 : ACSS Small and Medium Enterprise (SME) Communications

  • Exam Code: 3000.2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • Updated: Sep 02, 2025     Q & A: 103 Questions and Answers

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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

A) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
B) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
C) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
D) This sets the ports used by the IP Office for the Real Time Protocol (RTP).


2. A customer has opened up another location in London that will have four employees and wants to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. Which two solutions do you recommend for the London location? (Choose two.)

A) Install four digital phones and create a VPN connection between London and New York City for the digital phones to connect back to the digital station module in New York City.
B) Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500, upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and verify the correct software version on the phones.
C) Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS module with the version level with New York City and install the four digital phones.
D) Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500, match the IP Office version level with New York City, install four IP Phones, and verify the correct software version on the IP phones.


3. On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
B) SIP call will not be routed.
C) SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
D) SIP Calls will be routed by the IP Office routing table.
E) SIP Calls will be routed by the IP Office NAT table.


4. A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)

A) Email Integration Services
B) Voicemail to Email
C) Mobile User
D) Teleworker
E) Power User


5. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) an IP Office Monitor trace with Real Time Audio trace options enabled
B) an IP Office Monitor trace with H.323 options enabled
C) an IP Office Monitor trace with AVRIP options enabled
D) a packet sniffing trace
E) a current Network Assessment


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C,D
Question # 3
Answer: D
Question # 4
Answer: C,E
Question # 5
Answer: B,D,E

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