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Avaya 3306 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Reporting | 20% | - Enterprise Reporting setup and report generation - Backup, restore, and software updates - System health monitoring and log analysis - Common issues and resolution procedures |
| Topic 2: Installation and Configuration | 30% | - Pre-installation requirements and preparation - Server installation and software setup - Integration with Avaya Communication Manager and AES - Network configuration, NIC settings, and ports |
| Topic 3: Avaya Quality Monitoring (AQM) Integration & Setup | 25% | - User roles, permissions, and access control - Recording modes and business rules configuration - Connecting ACR with AQM servers - AQM architecture and component interaction |
| Topic 4: Avaya Contact Recording (ACR) Architecture | 25% | - Deployment models: single-server, distributed, redundant - Supported environments and integration options - System components and server roles |
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
Question 1
Which command backs up the postgres database on Avaya Contact Recording Linux server?
A. *backup_postgress > backup filename*
B. *pg_dump - - format = c - - compress = 5 eware > backup filename*
C. Pg_backup - - format = c - compress = 5 eware > backup filename *
D. *pg_backup_postgres > backup filename
Question 2
After integrating Enterprise Reporting with Quality Monitoring, a technician observes that the Avaya Quality Monitoring Extract Task fails to run.
Which two factors cloud causes this failure? (Choose two)
A. An incorrectly configured site name in the ETL task
B. The eRecorder not being set as master node
C. The ACR server not being defined in the server roles
D. An incorrectly configured extract server port
Question 3
A technician is preparing to install Enterprise Reporting on the Quality Monitoring server.
What is the correct installation order for this installation to work correctly?
A. Enterprise Reporting, IBM Cognos 8, Report Net for Enterprise Reporting
B. IBM Cognos 8, Reporting Net for Enterprise Reporting, Enterprise Reporting
C. IBM Cognos 8, Enterprise Reporting, Report Net for Enterprise Reporting
D. Report Net for Enterprise Reporting, IBM Cognos 8, Enterprise Reporting
Question 4
A customer cannot connect to the Avaya Contact Recorder Server's web client.
Which log should you check?
A. The Tomcat Logs
B. The Catalina logs
C. The usage report logs
D. The var logs
Question 5
When deciding on the setup of Avaya Contact Recorder you need to choose between
G.729 and G.711 as codecs.
What are implications of recording calls using G.711 rather than G.729? (Choose two.)
A. The quality will be a little lower for bulk recording, but a little better for Quality Monitoring.
B. Bulk recording capacity of a given server will be about halved.
C. Several times more bandwidth will be needed between the recorder and secure.
D. The storage space requirements for Quality Monitoring will be different from bulk recording.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A,D | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: B,C |




