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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core Solution Components | 25% | - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console |
| Integration & Interoperability | 15% | - Third-party application integration - Integration with Communication Manager - APIs and scripting interfaces |
| Solution Overview & Architecture | 20% | - System architecture and deployment models - Avaya Aura Contact Center components - Scalability and capacity planning |
| Design Requirements & Considerations | 25% | - Business and functional requirements analysis - High availability and redundancy design - Network and security design |
| Implementation & Validation | 15% | - Troubleshooting and support design - Performance optimization and monitoring - Deployment planning and best practices |
Avaya Aura® Contact Center Solution Design Sample Questions:
Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
- A. It Is anchored in the Session Manager.
- B. It Is anchored In the Media Processing Platform.
- C. It Is anchored In the G450.
- D. It Is anchored In the Media Server.
Correct Answer: A 🗳️
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
- A. Voice Mail
- B. Web Communication
- C. Instant Messaging
- D. Short Message Service
Correct Answer: A,C 🗳️
An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
- A. Supervisor Chart
- B. Bill Board collection
- C. Agent Maps
- D. Call by Call Display
Correct Answer: A,C 🗳️
A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)
- A. Anxiety
- B. Worry
- C. Fear
- D. Uncertainty
- E. Doubt
Correct Answer: B,C,E 🗳️
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
- A. SIP Gateway Manager (SGM)
- B. Task Flow Executor (TFE)
- C. Telephony Services Manager (TSM)
- D. Telephony Services Manager (TSM)
Correct Answer: D 🗳️
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