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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Installation | 25% | - SD card licensing and system ignition - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - Network configuration and IP addressing |
| Topic 2: Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - System logs, alarms and debugging tools - Common issues and resolution steps |
| Topic 3: System Configuration & Management | 30% | - Short codes, time profiles and call routing - Hunt groups, pickup groups and call distribution - User profiles, extensions and rights - IP Office Manager and Security Settings |
| Topic 4: Voicemail & Applications | 15% | - Auto Attendant and call flows - Licensing for advanced features - VoiceMail Pro installation and setup - Embedded Voicemail configuration |
| Topic 5: Endpoints & Trunks | 20% | - Digital, IP and SIP telephone configuration - DHCP, TFTP and phone provisioning - SIP, PRI and analog trunk setup - Media resources and codec settings |
Avaya IP Office Implementation Sample Questions:
Given the following Short Codes and system settings:
What will happen after a user dials 500?
- A. The system will immediately present a wave off tone as thereis a conflict.
- B. The system will immediately dial Extn203.
- C. The system willdial Extn 203 after four seconds.
- D. The system will waitforadditional digits and timeout if no additional digits are presented.
Correct Answer: C 🗳️
A call is directed to the First hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?
- A. the first hunt group mailbox only
- B. both the first and second huntgroup user mailboxes
- C. the second hunt extension group mailbox only
- D. the general sampling mailbox because hunt groups do not have mailboxes
Correct Answer: A 🗳️
A customer wants to allow employees to divert external calls from their extension to their mobile telephones. With reference to the exhibit, which option should be disabled to satisfy the customer's requirement?
- A. Inhibit Off-Switch Forward/Transfer
- B. Drop External Only Impromptu Conference.
- C. Visually Differentiate External Call
- D. Auto Hold
Correct Answer: A 🗳️
With the tool IP Office Debug View you can view the voice mail server activity. Which statement is true?
- A. Debug View must be run on the VoiceMail Pro Server.
- B. Debug View is integrated in VoiceMail Pro Client.
- C. Debug View must be run on the IP Office Manager PC.
- D. Debug View can run somewhere on the network.
Correct Answer: A 🗳️
Calls into a hunt group are queuing but the hunt group callers are not getting the queuing messages. Which feature controls this behavior?
- A. EnableQueue Security
- B. Enable Normalize Queue Length
- C. EnableCalls in QueueTransfer
- D. Enable Announcements
Correct Answer: D 🗳️
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