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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience?

A) The caller hears ringing at the agent and then follows the new script for Ring No Answer.
B) The caller hears queue music and is sent to the default queue for that call type.
C) The caller hears ringing at the agent; this ringing continues until the caller drops the call.
D) The caller is automatically transferred to the next agent without any indication.

2. Which two statements are true regarding the Cisco Unified Contact Center Enterprise Release 8.0(x) Mobile Agent peripheral gateway capacity? (Choose two.)

A) Each mobile agent for a nailed-up configuration equals 1.37 local agents.
B) Each mobile agent for a call-by-call configuration equals 2.4 local agents.
C) Each mobile agent for a nailed-up configuration equals 1.73 local agents.
D) Each mobile agent for a call-by-call configuration equals 2.2 local agents.

3. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) MTP resources
B) PSTN gateway trunks
C) agents
D) IVR ports

4. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A) SRST reference
B) SIP trunk
C) Media Resource Group List
D) region
E) primary Cisco Unified Communications Manager group

5. When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the G.722 codec, where is transcoding required in the solution?

A) No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.
B) When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
C) When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.
D) When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.

Solutions: