Avaya 7391X : Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam

  • Exam Code: 7391X
  • Exam Name: Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
  • Updated: Sep 05, 2026     Q & A: 80 Questions and Answers

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Who should take the 7391X exam

The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam then he should take this exam.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21553

What is the duration of the 7391X Exam

  • Passing Score 68%
  • Length of Examination: 105 minutes
  • Number of Questions: 66
  • Format: Multiple choices, multiple answers

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Avaya 7391X Exam Syllabus Topics:

SectionObjectives
Topic 1: Network Routing- Distributed call center routing
  • 1. Best Service Routing
  • 2. Reporting capabilities
  • 3. Network call routing
Topic 2: Variable Vectors- Advanced vectoring
  • 1. Testing and troubleshooting
  • 2. Enhanced vector commands
  • 3. Vector variables
Topic 3: Call Center Elite Multichannel- Multichannel implementation
  • 1. Database configuration
  • 2. Alarm and notification management
  • 3. Installation prerequisites
  • 4. Channel integration
Topic 4: Communication Manager Features- Call center functionality
  • 1. Expert Agent Selection
  • 2. Licensed feature activation
  • 3. ACD features
Topic 5: Avaya Aura Call Center Elite Hardware Components- Required system components
  • 1. Call Center Elite architecture
  • 2. Server and hardware requirements
  • 3. System deployment components
Topic 6: Avaya Aura Media Server and Announcements- Media services
  • 1. Audio announcements
  • 2. Prompt management
  • 3. Media Server configuration
Topic 7: Call Vectors- Vectoring fundamentals
  • 1. Vector commands
  • 2. Queue management
  • 3. Call flow design
Topic 8: Dialing and Routing Calls- Call routing configuration
  • 1. Hunt groups
  • 2. Routing methods
  • 3. Announcements
  • 4. Dial plan configuration

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