Microsoft 77-731 : Outlook 2016: Core Communication, Collaboration and Email Skills

  • Exam Code: 77-731
  • Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
  • Updated: Sep 10, 2026     Q & A: 35 Questions and Answers

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Skills measured

  • Manage messages (35-40%)
  • Manage schedules (35-40%)
  • Manage the Outlook environment for productivity (20-25%)
  • Manage contacts and groups (10-15%)

Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:

  • MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.
  • The MOS 2016 exam format incorporates multiple projects.

Part of the requirements for: Microsoft Office Specialist: Microsoft Outlook 2016

Download exam skills outline

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

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Microsoft 77-731 Exam Syllabus Topics:

SectionObjectives
Topic 1: Manage Messages- Compose and send email messages
- Apply rules and filters
- Use search and categorize emails
- Organize and manage messages
Topic 2: Manage Schedules- Configure reminders and recurrence
- Schedule meetings and invites
- Create and manage calendar appointments
Topic 3: Manage Contacts and Tasks- Create and assign tasks
- Create and manage contacts
- Track task progress and updates
Topic 4: Manage Outlook Environment- Configure mail accounts and profiles
- Navigate Outlook interface efficiently
- Customize Outlook settings and options
Topic 5: Manage Outlook Data and Settings- Configure data files and archiving
- Manage folders and mailbox structure
- Use backup and export features

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