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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

In the Service Desk, how can you search for SAP Notes?

A. Via the Tab SAP Notes in the message
B. Via transaction SAP_NOTE
C. Via transaction SNOTE_SEARCH
D. Via transaction SNOTE

Question 2

A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?

A. Request a product enhancement, so that the message can be closed.
B. Try to offer a workaround and set the customer expectation.
C. Tell the client that you have no input into product direction and cannot help him as it is out of your control.
D. Log the issue as a bug, so that you can be sure that it will be reviewed.

Question 3

What are benefits of SAP Notes to the installed base? (Choose two)

A. One SAP Note can cover multiple technical issues.
B. They allow customers to find solutions for their own product issues.
C. SAP Notes inform customers about corporate strategy.
D. They allow support consultants to quickly provide solutions for problems which have already been solved before.

Question 4

Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A. Root Cause Analysis
B. Solution Manager Diagnostics
C. SAP Notes
D. Implementation Roadmap

Question 5

What is Product Support Hierarchy in SAP environment? (Choose two)

A. It is an instrument in organization and reporting within Product Support.
B. It is part of the Service Level Agreement.
C. It is a view on the Application Component Hierarchy.
D. It defines the maintenance pricing level.

Solutions: