IBM C9020-971 : IBM Enterprise Storage Technical Support

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Oct 24, 2026     Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Storage Administration and Management- Capacity planning and optimization
- Volume provisioning and configuration
- Storage monitoring and performance management
Data Protection and Availability- Backup and restore concepts
- Replication technologies
- High availability and disaster recovery
Troubleshooting and Support- Log analysis and problem determination
- Performance troubleshooting
- Common storage issues and diagnostics
IBM Storage Solutions Overview- Enterprise storage system components
- IBM storage product portfolio overview
SAN and Networked Storage- Fibre Channel SAN concepts
- iSCSI and IP-based storage networking
- Zoning, masking, and connectivity
Storage Fundamentals- Storage architectures and tiers
- Basic storage concepts (block, file, object)
- RAID concepts and data protection mechanisms

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?

  • A. Capacity Magic
  • B. Storage Tier Advisor Tool
  • C. Disk Magic
  • D. TPC
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?

  • A. 12
  • B. 16
  • C. 24
  • D. 8
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?

  • A. XIV has a built in capability to copy the existing data.
  • B. An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
  • C. Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
  • D. XIV has both a vCenter and VAAI plug in.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

Which IBM Storage System can be directly attached to an IBM i partition on a POWER System?

  • A. IBM FlashSystem 820
  • B. IBM XIV
  • C. IBM DS8870
  • D. IBM FlashSystem 840
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?

  • A. Distributed cache
  • B. Exception rebuild speed
  • C. IBM Advanced System Placement program
  • D. IBM Hyper-Scale
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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