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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Conflict Resolution | - Role of communication in conflict resolution - Conflict resolution styles - Conflict and its resolution - Helping others through conflict - Defining conflict and types of conflict |
| Topic 2: Conducting Effective Performance Reviews | - The performance management process - Setting standards and goals - Coaching and maintaining performance - Performance management checklists - Creating a performance development plan - Feedback and communication skills - Types of performance reviews - Common errors and solutions - Planning and conducting interview reviews - Appraisal preparation - Accepting criticism |
| Topic 3: Talent Management | - Compensation and benefits - Succession planning - Identifying talent - Creating a talent management plan - Development strategies - Communicating with high potentials - Competency-based programs - Keeping people interested - Conducting talent assessments - Fostering engagement - Evaluating the talent plan - Talent management and performance management - Talent review meetings |
| Topic 4: Anger Management | - Using an anger log - Understanding what is anger - Communication tips and tricks - Managing anger - Costs and pay-offs of anger - How anger affects thinking |
| Topic 5: Employee Dispute Resolution | - Asking Questions - The Peer Review Process - Initiating the Process - What is Peer Review? - The Peer Review Panel |
| Topic 6: HR Training for the Non HR Managers | - Compensation and Benefits - Screening Resumes - Diversity - Position Profiles and Job Descriptions - Defining Human Resources - Employee Orientation - Advertising Guidelines - Preparing for the Interview - Performance Reviews - Conducting the Interview - Termination - Privacy Issues - Absenteeism - Planning Training - Forecasting - Exit Interviews - Job Analysis - Skills Inventory - Discipline - Finding Candidates - Job Competencies |
