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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following do Service Metrics measure?

A) Infrastructure availability
B) The end to end service
C) Maturity and cost
D) Processes and functions

2. Which of the following activities is be performed by access management?

A) Managing the rights to use a service or group of services
B) Managing access to the service desk
C) Managing access to computer rooms and other secure locations
D) Providing physical security for staff data centers and other buildings

3. What is a RACI model used for?

A) Defining roles and responsibilities
B) Recording Configuration Items
C) Performance analysis
D) Monitoring services

4. The design of IT services requires the effective and efficient use of what?

A) People, products, plans, partners
B) People, process, partners, performance
C) People, process, products, partners
D) Performance, process, products, plans

5. Defining the processes needed to operate a new service is part of:

A) Service Design: Design the processes
B) Service Strategy: Develop the offerings
C) Service Transition: Plan and prepare for deployment
D) Service Operation: IT Operations Management

Solutions: