A company has asked for your assistance in mapping the act of service termination into their service design process. They have created a list of the key components in the termination process.
What factor is outside of this process?

• A. Providing a chargeback or showback report
• B. Ensuring user information remains private
• C. Agreement between parties to terminate the service
• D. De-provisioning the service instance

An organization wants to provide IaaS capabilities in a private cloud.
The organization has the following requirements:
- Each line of business must have access to its own services and templates
- Service templates should be as generic as possible
- Data encryption should be provided for all services
- Each instance should use Microsoft Active Directory for authentication
- Each instance should have the latest OS patches applied
How can these requirements be addressed in a cloud design?

• A. Configure multiple tenants in the service catalog Add a template to the service catalog with data encryption enabled for each tenant Provide orchestration workflows to instantiate and customize instances Provide orchestration workflows to enable authentication Enable a configuration manager policy for OS updates
• B. Add one template to the service catalog with data encryption enabled Provide orchestration workflows to create a tenant and then instantiate and customize instances Provide orchestration workflows to enable authentication Enable a configuration manager policy for OS updates
• C. Configure multiple tenants in the service catalog
  Add a single template to the service catalog
  Provide orchestration workflows to enable data encryption and authentication in the template Provide orchestration workflows to instantiate and customize instances and then assign it to a tenant Enable a configuration manager policy for OS updates
• D. Add one template to the service catalog
  Provide orchestration workflows to instantiate and customize instances
  Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates and tenant configuration

An organization is categorizing their existing services against service characteristics to determine how ready each one might be for the catalog. Part of this effort involves looking at the following three attributes for each service characteristic: considerations, benefits, and tradeoffs.
What attributes correspond to the following characteristics: Loosely Coupled, Idempotent, and Service Contract?

• A. Consideration: late or dynamic binding of services
  Benefit: improves reliability and scale
  Tradeoff: high degree of cooperation and agreement of design standards and conventions
• B. Consideration: standardized service contracts and metadata definitions Benefit: development and implementation cost reduction Tradeoff: high degree of cooperation and agreement of design standards and conventions
• C. Consideration: late or dynamic binding of services
  Benefit: development and implementation cost reduction
  Tradeoff: complexity grows as number of services increases
• D. Consideration: standardized service contracts and metadata definitions Benefit: improves reliability and scale Tradeoff: complexity grows as number of services increases

An IT organization that is offering cloud services wishes to track the financial performance of each service.
What is the best way for them to do this?

• A. Aggregate all the billing data for services and track the revenue for each service over time
• B. Establish a cost center for each service and track profitability
• C. Establish cost centers for each service portfolio and track them as a profit and loss center
• D. Aggregate all the cost investment data for services and track the cost for each service over time

A company is considering transitioning to ITaaS. During an exploratory discussion, a potential stakeholder asks for clarification on the key difference(s) between traditional IT services and a cloud services.
What is the correct response?

• A. A cloud service is any service that uses one of the five tenets of cloud computing; a traditional IT service uses guidelines from a more traditional computing model.
• B. Both traditional IT services and cloud services are capable of driving value for the lines of business through service catalogs and degrees of automation; cloud services make use of cloud tenets and are designed to scale vertically.
• C. A traditional IT service views the physical network architecture as a manually-scaled system; a cloud service relies on an underlying layer of scalable network architecture.
• D. A traditional IT service is often provided without accounting for direct cost or business value to the lines of business; a cloud service is packaged to provide business value to the lines of business and support direct costing through showbacks.