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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question 1

Which one of the following are the two primary elements that create value for customers?

A. Value on investment (VOI) and return on investment (ROI)
B. Resources and capabilities
C. Customer and user satisfaction
D. Service requirements and warranty

Question 2

Which one of the following activities is NOT part of the Deming Cycle?

A. Do
B. Act
C. Co-ordinate
D. Plan

Question 3

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A. Service design
B. Continual service improvement
C. Service transition
D. Service operation

Question 4

Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Availability management
B. Continual service improvement
C. Service level management
D. Change management

Question 5

Which one of the following generates demand for services?

A. Patterns of business activity (PBA)
B. Cost of providing support
C. Infrastructure trends
D. Service level agreements (SLA)

Solutions: