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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) The Service Appointment's parent record can be shared with the assigned resource.
B) Auto-generated scheduled Service Appointments will be shared with resources.
C) Make the dispatcher the assigned resource on the Service Appointments.
D) A Service Appointment can be shared by clicking Sharing on the record.

2. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A) Dispatch console
B) Bulk dispatch action
C) Book appointment action
D) Candidates action

3. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A) Create a child work order for maintenance on the original installation work order.
B) Add the preferred resource service objective to the scheduling policy.
C) Add the technician as the required resource on the service appointment.
D) Add the technician as a preferred resource on the account record.

4. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A) Use work types to assign associated articles to work order.
B) Create a custom Mobile App that syncs articles based on service appointmentassignments.
C) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
D) Write a workflow that associates articles to work orders based on a picklist on thework order.

5. Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A) A new Entitlement Process requires selecting a single Entitlement Process Type.
B) A single Milestone can be added to both Case and Work Order Entitlement Processes.
C) An Entitlement Process must be applied to both Cases and Work Orders.
D) Milestones for Work Orders can be configured in Setup.
E) Milestones for Work Orders can be set up from the metadata API.

Solutions: