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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A) False
B) True

2. Once GPR is active, which of the following does the system continually use to make routing decisions?
Response:

A) Predefined agent priorities
B) Real-time IVR keyword detection
C) Randomized agent rotations
D) Predictive models trained on historical data

3. Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

A) PDF
B) Excel (XLSX)
C) PowerPoint
D) HTML

4. What are two ways to limit when an action map triggers?
(Choose two)
Response:

A) Engagement server latency
B) Outcome score thresholds
C) Time-based rules
D) Visitor's screen resolution

5. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Display a content offer
B) Trigger a webhook
C) Launch a voice IVR
D) Initiate a web chat

Solutions: