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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

What is the key difference between "progressive" and "predictive" dialing modes in an outbound campaign?

A. There is no significant difference.
B. Predictive dialing is only for surveys, while progressive is for sales.
C. Progressive dialing is faster and more aggressive than predictive dialing.
D. Progressive dialing waits for an agent to be free before placing the next call, while predictive uses algorithms to dial ahead.

Question 2

Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

A. The CMS reporting system.
B. The agent supervisor through the UAP.
C. The IVR application logic itself, using a counter variable.
D. The network firewall.

Question 3

In AICC, what is the "customer journey"?

A. The training process for new agents.
B. The path a customer takes through the IVR menu during a single call.
C. The route taken by a call through the network.
D. The complete sequence of touchpoints a customer has with the contact center across all channels over time.

Question 4

In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?

A. To transfer a call to another extension.
B. To indicate that a call has been answered.
C. To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
D. To initiate a new call.

Question 5

Which SIP response code indicates that the called party is busy?

A. 180 Ringing
B. 200 OK
C. 486 Busy Here
D. 503 Service Unavailable

Solutions: