HP HP2-E18 : HP Service Sales Consultant

  • Exam Code: HP2-E18
  • Exam Name: HP Service Sales Consultant
  • Updated: Jul 25, 2026     Q & A: 66 Questions and Answers

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HP HP2-E18 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Needs Analysis & Solution Design30%- Designing complete service packages
- Matching services to customer environment
- Identifying business and technical requirements
Topic 2: HP Service Offerings & Portfolio25%- HP support and service solutions
- Proactive and reactive service models
- Care Pack and warranty services
Topic 3: Service Delivery & Post-Sales Support20%- Renewal and account management
- Service level agreements (SLAs)
- Implementation and handover process
Topic 4: Sales Process & Value Proposition25%- Overcoming objections and closing sales
- Communicating service value and ROI
- Pricing, quoting and contracting basics

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