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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which of the following BEST describes technical management?

A. A function that provides hardware repair services for technology involved in the delivery of service to customers
B. A function responsibilities for facilities management and building control systems
C. Senior managers responsibilities for all staff within the technical support function
D. A function that includes providing technical expertise and overall management of the IT infrastructure

Question 2

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A. To plan the resources required to manage a release
B. To design and develop capabilities for service management
C. To ensure that a service can be managed and operated in accordance with constraints specified during design
D. To provide good-quality knowledge and information about services

Question 3

Why is it important for service providers to understand patterns of business activity (PBA)?

A. Understanding PBA is the only way to enable accurate service level reporting
B. Demand for the services delivered by service providers are directly influenced by PBA
C. PBA are based on organizational roles and responsibilities
D. IT service providers CANNOT schedule changes until they understand PBA

Question 4

Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Availability management
B. Continual service improvement
C. Service level management
D. Change management

Question 5

Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice

A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only

Solutions: