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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand High-Velocity IT Concepts | - Digital technology - Digital products - High-velocity IT - Digital organization - Digital transformation - IT transformation |
| High-Velocity IT Techniques and Practices | - Security and risk management - Cloud computing - Architecture and design - Testing and validation - Automation |
| Contribute to Value with Digital Products | - Valuable investments - Fast development - Co-created value - Assured conformance - Resilient operations |
| Guiding Principles for High-Velocity IT | - DevOps culture - Continuous improvement - Lean practices - Application of ITIL guiding principles - Agile methods |
| Digital Product Lifecycle | - Digital product lifecycle - Service value creation - ITIL operating model - Value streams |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?
- A. By making difficult decisions for the teams and providing step-by-step guidance
- B. By encouraging widespread changes that involve the teams starting from scratch
- C. By encouraging the practising of routines to unlearn old habits and learn new ones
- D. By creating detailed plans that predetermine how to approach large changes
Correct Answer: C 🗳️
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After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?
- A. Improving safety culture
- B. Reducing technical debt
- C. Fostering a Lean culture
- D. Using design thinking
Correct Answer: A 🗳️
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A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?
- A. Shift-left testing
- B. Chaos engineering
- C. Service level management
- D. Kanban
Correct Answer: D 🗳️
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Which concept would MOST help to ensure that information needed to identify problems is available?
- A. Valuable investments
- B. Design thinking
- C. Safety culture
- D. Agile
Correct Answer: C 🗳️
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A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?
- A. Co-created value
- B. Valuable investments
- C. Fast development
- D. Assured conformance
Correct Answer: D 🗳️
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