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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage über wertschöpfende Aktivitäten ist RICHTIG?

A) Jeder Wertstrom sollte mit einer bestimmten Kombination von Service-Wertschöpfungskettenaktivitäten gestaltet werden
B) Organisationen sollten sicherstellen, dass jeder Wertstrom auf viele Szenarien anwendbar ist
C) Ein Wertstrom ist ein Betriebsmodell zur Wertschöpfung durch Produkte und Dienstleistungen
D) Service-Wertschöpfungskettenaktivitäten haben vorbestimmte Abhängigkeiten von ITIL-Praktiken

2. Was ist KEIN Bestandteil des Service-Wertesystems?

A) Praktiken
B) Die Leitprinzipien
C) Governance
D) Die vier Dimensionen des Servicemanagements

3. Was ist im Zweck der Wertschöpfungskettenaktivität „Design und Übergang“ enthalten?

A) Unterstützende Dienste gemäß Spezifikationen
B) Sicherstellen, dass Servicekomponenten bei Bedarf verfügbar sind
C) Kontinuierliche Erfüllung der Kostenerwartungen der Stakeholder
D) Für Transparenz und gute Beziehungen zu den Stakeholdern sorgen

4. Worauf sollten alle Entscheidungen zur „kontinuierlichen Verbesserung“ basieren?

A) Genaue und sorgfältig analysierte Daten
B) Eine aktuelle Balanced Scorecard
C) Details zur Messung von Dienstleistungen
D) Eine aktuelle Reifegradbewertung

5. Welche Vorgehensweise hat den Zweck, die Servicequalität durch die Bearbeitung aller vereinbarten, vom Benutzer initiierten Serviceanfragen zu unterstützen?

A) Serviceanforderungsverwaltung
B) IT-Asset-Management
C) Servicedesk
D) Änderungskontrolle

Solutions: