Microsoft MB2-186 : Microsoft CRM Applications Professional v.1.1

  • Exam Code: MB2-186
  • Exam Name: Microsoft CRM Applications Professional v.1.1
  • Updated: Aug 29, 2026     Q & A: 143 Questions and Answers

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Microsoft MB2-186 Exam Syllabus Topics:

SectionObjectives
Reporting and Data Management- Data handling
  • 1. Reports and dashboards
    • 2. Data import and export
      Customization and Configuration- System customization
      • 1. Business rules and workflows
        • 2. Entities, fields, and forms
          Marketing- Campaign management
          • 1. Email and campaign tracking
            • 2. Marketing lists and campaigns
              Security and Administration- Security model
              • 1. Business units and access control
                • 2. Roles and privileges
                  Microsoft Dynamics CRM Overview- CRM concepts and architecture
                  • 1. System architecture and data model
                    • 2. Core CRM components and modules
                      Customer Service- Service management features
                      • 1. Cases and queues
                        • 2. Service level agreements (SLAs)
                          Sales Management- Sales processes
                          • 1. Leads, opportunities, and quotes
                            • 2. Order and invoice management

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