Microsoft MB2-713 : Microsoft Dynamics CRM 2016 Sales

  • Exam Code: MB2-713
  • Exam Name: Microsoft Dynamics CRM 2016 Sales
  • Updated: Sep 01, 2026     Q & A: 95 Questions and Answers

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This Web Simulator is for Candidates Consultants who sells and implements sales modules in Microsoft Dynamics CRM 2016. Candidates are usually sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and need a working knowledge of Dynamics CRM features and functionality.

The Web Simulator will also help candidates to understand better the Dynamics CRM features and functionality using Microsoft Dynamics CRM 2016 Customization and Configuration creatina background in the business process as well as Microsoft Office.

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MB2-713 - Microsoft Dynamics CRM 2016 Sales

The MB2-713 exam is part of the CRM Core Certification. This exam measures your ability to work with Dynamics CRM 2016.

This certification exam is targeted for professional expert in Microsoft Dynamics CRM 2016 Customization and Configuration. The certification is for administrators, system engineers, and developers expert in configure and customize Dynamics CRM with one or more years of experience. This is a list of covered topics:

  • Understand the role of the product catalog and price lists
  • Manage and Configure Dynamics CRM settings
  • Manage leads, sales order process and opportunities
  • Perform sales analysis managing metrics sales and goals
  • Configure collaboration with email and Office Suite integration
  • Manage Dynamics CRM sales management components and product catalog

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-713.aspx

Microsoft MB2-713 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integrate and Configure Sales Components25%- Sales literature and social engagement
- Customize sales processes and forms
- Integration with Office 365 and Outlook
- Security roles and access for sales teams
Topic 2: Manage the Product Catalog25%- Product families, properties, and bundles
- Unit groups and currencies
- Price lists and discount lists
- Write-in products and price adjustments
Topic 3: Manage Sales Metrics and Analysis20%- Sales dashboards and reports
- Sales goals and rollup queries
- Sales performance tracking
Topic 4: Manage Leads, Opportunities, and Sales Processes30%- Competitor and sales territory management
- Opportunity creation and management
- Lead management and conversion
- Quote, order, and invoice lifecycle

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