Microsoft MS-740 : Troubleshooting Microsoft Teams

  • Exam Code: MS-740
  • Exam Name: Troubleshooting Microsoft Teams
  • Updated: Nov 01, 2026     Q & A: 123 Questions and Answers

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Microsoft MS-740 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Investigate network issues including network latency
  • Troubleshoot dial plan issues including normalization rules
Topic 2
  • Troubleshoot performance issues including long times for uploading files and chats slow to load or send
  • troubleshoot issues enabling and configuring audio and video devices for Teams
Topic 3
  • Troubleshoot audio conferencing issues including provisioning and configuration issues
  • Troubleshoot Microsoft Teams voice issues
Topic 4
  • Troubleshoot federation issues between Teams and Skype or Skype for Business
  • Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)
Topic 5
  • Troubleshoot recording issues including policies related to recording
  • Configure and troubleshoot issues with the Outlook add-in for Teams
Topic 6
  • Verify whether an applied conditional access policy prevents sign in
  • Troubleshoot issues attaching files and content to messages
Topic 7
  • Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
Topic 8
  • Troubleshoot user provisioning issues including licensing users, phone number assignments, and policies
  • Troubleshoot issues with phone system features
Topic 9
  • Analyze web traffic and review HTTP status codes by using Fiddler and other tools
  • Investigate issues connecting to the service and joining meetings
Topic 10
  • Verify tenant configuration settings including allowed and blocked domain lists and type of federation
  • Configure and troubleshoot Teams services
Topic 11
  • Troubleshoot direct routing issues
  • Identify issues with emergency phone number normalization rules
Topic 12
  • Troubleshoot missing locations in outbound calls and missing addresses
  • Troubleshoot audio and video quality issues

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740

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Schedule exam

Languages: English

Retirement date: none

This exam measures your ability to troubleshoot the following technical tasks: Microsoft Teams voice issues; Microsoft Teams meetings and live events; federation issues; signing into Microsoft Teams; teams and channels; and files.

What is the salary of a Microsoft MS-740 certified professional?

The Average salary of different countries of Microsoft MS-740 Certified professional

  • USA $53,982

  • UK £52,931

  • Germany €52,907

  • Australia AUS $58,521

  • Canada CA $53,741

Skills measured

  • Troubleshoot federation issues (10-15%)
  • Troubleshoot issues with files (15-20%)
  • Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
  • Troubleshoot teams and channels (10-15%)
  • Troubleshoot Microsoft Teams voice issues (15-20%)
  • Troubleshoot issues signing into Microsoft Teams (15-20%)

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