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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Design | - Challenge framing and problem definition
|
| Tools and Artifacts | - Co-creation methods
|
| Intangible Deliverables | - Communication and visioning
|
Salesforce Certified Platform Strategy Designer Sample Questions:
In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant. Which tool should the team use to justify the strategy?
- A. Business model canvas
- B. Prioritization matrix
- C. Criteria scorecard
Correct Answer: A 🗳️
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Cloud Kicks ' sales team is reporting an increased rate of churn. The support team is frequently bombarded with customer requests for a less complicated user experience. The development team sees the inherent risk in changing a mature product. What should a strategy designer recommend to help create alignment between these teams?
- A. Share stories from customer research to create a common understanding of challenges.
- B. Create a prioritized product roadmap to ensure future releases address known challenges.
- C. Define acceptance criteria and plan user acceptance testing to validate intended outcomes.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
A strategy designer is facilitating a cross-functional critique on a concept for their company ' s new loyalty program. What should the designer do to ensure all voices are heard, regardless of position?
- A. Use a round-robin format, where everyone can share equally.
- B. Hold separate critiques so everyone feels comfortable speaking.
- C. Only collect written feedback from those who are comfortable providing it.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?
- A. Ideation
- B. Prototyping
- C. Journey mapping
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research. What should the team look to study?
- A. A complex system that their customers have experienced navigating successfully
- B. An organization outside of their industry that has solved unique but similar problems
- C. A creative setting outside of their office that provides more inspiration and activity
Correct Answer: B 🗳️
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