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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Lifecycle | 23% | - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Analyze sales and marketing processes - Design reports and dashboards based on KPIs |
| Implementation Strategies | 15% | - Translate business requirements and KPIs into Sales Cloud solutions - Plan deployment and post-implementation improvements - Align sales processes with organizational goals |
| Data Management | 15% | - Manage data governance and maintenance - Data migration and integration considerations - Ensure data quality and scalability |
| Consulting Practices | 14% | - Discovery, requirement analysis, and solution design - Facilitate successful engagements and adoption - Project management and delivery lifecycle |
| Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams |
| Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments.
The CIO asked the consultant to log the two previously known issues as a starting point for the register. In which Risk category do these system downtime issues fall?
- A. Operational Risk
- B. Technical Risk
- C. Compliance Risk
Correct Answer: B 🗳️
A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account. What should the consultant recommend to allow Account owners to selectively share an Account's Contacts with Opportunity owners?
- A. Add Opportunity owners to the Account Team and configure Contact sharing.
- B. Transfer Contact ownership from themselves to the Opportunity owner.
- C. Add Opportunity owners to the Opportunity Team and configure Contact sharing.
Correct Answer: A 🗳️
Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them. What should the consultant recommend to fill in the missing franchises?
- A. Implement a data enrichment package from AppExchange.
- B. Download the Data Quality Analysis Dashboard from AppExchange.
- C. Utilize Sales Engagement to add an External ID to the data.
Correct Answer: A 🗳️
The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office. What should a consultant recommend?
- A. Create a Global Action to convert leads via the Salesforce mobile app.
- B. Enable Conversions for the Salesforce mobile app In Lead Conversion settings.
- C. Install an AppExchange package to convert leads via the Salesforce mobile app.
Correct Answer: A 🗳️
Cloud Kicks wants to ensure that when an Opportunity is marked Closed Lost, a reason is always captured for reporting purposes. What should the consultant recommend?
- A. Manager verbal follow-up only
- B. A Chatter post reminder
- C. A required field with a validation rule tied to the Closed Lost stage
Correct Answer: C 🗳️
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