Salesforce Service-Cloud-Consultant日本語 : Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

  • Exam Code: Service-Cloud-Consultant日本語
  • Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
  • Updated: Oct 16, 2026     Q & A: 292 Questions and Answers

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About Prep4sures Salesforce Service-Cloud-Consultant日本語 Exam

What is the duration of the Service-Cloud-Consultant Exam

  • Number of Questions: 60
  • Passing Score: 67%
  • Length of Examination: 105 minutes
  • Format: Multiple choices, multiple answers

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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  • If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
  • When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Service Cloud Consultant.
  • After completing the Salesforce Certified Service Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Service Cloud Consultant.
  • A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Service Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.

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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

SectionObjectives
Service Cloud Analytics and Reporting- Key service KPIs and metrics
- Reports and dashboards for service performance
Automation and Process- Flow and workflow automation for service processes
- Entitlements, milestones, and SLAs
Omni-Channel and Digital Engagement- Chat, messaging, and digital support channels
- Omni-Channel routing configuration
Case Management and Service Console- Service Console configuration and productivity tools
- Case lifecycle and routing strategies
Service Cloud Implementation- CTI (Computer Telephony Integration) concepts
- Email-to-Case and Web-to-Case setup
Integration and Data Management- Integration with external service systems
- Data model considerations for Service Cloud
Service Cloud Solution Design- Customer service processes and use case design
- Service Cloud feature selection and architecture
Knowledge Management- Knowledge search and content delivery
- Salesforce Knowledge setup and article lifecycle

Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:

Question #1

Universal Containers は、通話が請求に関する問題に関するものである場合、コンタクト センターのエージェントに顧客の支払い履歴へのアクセスを提供する必要があります。次の点を考慮する必要があります。
* 請求データは、2,000 万件を超えるレコードを含む外部システムに保存されます。
* 財務部門のみが請求システムに直接アクセスできます。
コンサルタントはどのソリューションを推奨すべきでしょうか?

  • A. カスタム オブジェクトを使用して、請求システムから Salesforce に支払いデータを統合します。
  • B. 請求システムからの検索ページを表示するカスタム タブを作成します。
  • C. Salesforce Connect と外部オブジェクトを請求システムに設定します。
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).

Question #2

クライアントの電話システムを Salesforce と統合するために、Service Cloud コンサルタントが雇用されました。
コンサルタントはこの統合に何を使用することを検討すべきでしょうか?

  • A. サービスクラウド音声
  • B. Service Cloud ソフトフォンレイアウト
  • C. ライトニングダイヤラー
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

コンタクトセンター管理者は、Lightning サービスコンソールを使用して、現在どのサービスエージェントが新しいケースを受け入れられるかを確認するにはどうすればよいですか?

  • A. オムニチャネル スーパーバイザー タブ
  • B. オムニチャネル分析
  • C. オムニチャネル ユーティリティ コンポーネント
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

Universal Containers のエージェントは、ケースの連絡先に電子メールを送信した後、ケースのステータスを「顧客待ち」に更新する必要があります。サポート マネージャーは、多くのエージェントがこの手順の実行を忘れていることに気づいています。
この問題に対処するためにコンサルタントは何を推奨すべきでしょうか?

  • A. ケース マクロを作成します。
  • B. ケースにアクションを作成します。
  • C. 検証ルールを作成します。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

ユニバーサルコンテナーズのサービスオペレーションマネージャーは、すべてのサービスチャネルにおけるサービス担当者のパフォーマンスを詳細に示す履歴レポートを必要としています。レポートには、アクティブ時間、処理時間、応答速度、そして担当者が作業項目を辞退した際に提示された理由を含める必要があります。
Service Cloud コンサルタントはどのソリューションを推奨すべきでしょうか?

  • A. ウォールボード タブを構成して、作業パフォーマンス メトリックを表示します。
  • B. Omni スーパーバイザーのサービス担当者タブを使用します。
  • C. プライマリオブジェクトとして「エージェント作業」を使用してカスタムレポートタイプを構築します。
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).

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