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Understanding functional and technical aspects of User Research
The following will be discussed in BCS-UX01 exam dumps:
- Interpret the data from a site visit in ways that can be used to develop a shared knowledge of the context of use
- State the components of the context of use
- Plan site visits to end users to understand the context of use
- List discount usability research techniques that can be used to understand the context of use, such as diary studies
- Articulate the steps in a suitable user research technique, such as contextual inquiry, ethnography or a site visit
- Define affinity programming
- Recognise good and poor questions to ask in user interviews
- Describe the kinds of data that should be collected during a site visit to users
- Choose the appropriate research method to understand the context of use.
- Discuss the strengths and weaknesses of opinion-based methods, like surveys and focus groups, and behaviour-based methods, like contextual inquiry
- Recognise that requirements gathering and conceptual design should be truly inclusive
- Demonstrate the difference between opinion-based and behaviour based research methods
- Identify the potential users of the system
- Explain the notion of affinity diagramming as a way to analyse the qualitative data from field visits
- State the difference between observation and interpretation
- State the key principles of contextual inquiry
- Recall how user journey maps are constructed from affinity diagrams
- Describe the kinds of data that should be collected during a site visit and report on appropriate data collection methods, such as AEIOU (activities, environments, interactions, objects and users) and Empathy Map
