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NEW QUESTION # 14
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?
- A. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
- B. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
- C. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
- D. Set up and configure Entitlement Process to design timelines and track issue resolution.
Answer: D
Explanation:
An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. References:
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.entitlements_process.htm&type=5
NEW QUESTION # 15
A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors.
What should the administrator do to troubleshoot the issue?
- A. Change the flow to run as System Context Without Sharing - Access All Data.
- B. Grant the user more data access by moving them higher in the role hierarchy.
- C. Use the flow debug option and set the selection to Run as another user.
- D. Grant the user the Modify All permission to ensure they have full system access.
Answer: B
NEW QUESTION # 16
Customer already have products delivered and payment is done on monthly basis. What kind of scheduling can be done ?
- A. Default Scheduling
- B. Default Quota scheduling
- C. Default Revenue scheduling
- D. Default Quantity Scheduling
Answer: C
NEW QUESTION # 17
The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?
- A. Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.
- B. Use a formula field to calculate the difference between the current and created data when the status changes through inline editing.
- C. Turn on field history tracking for the lead status field and create a report based on that field.
- D. Use a quick action to change the status value and a workflow rule to update a date field.
Answer: B
NEW QUESTION # 18
Admin wants parent case cant be closed until all child cases are closed.
- A. Validation rule on child case before closing it
- B. Workflow on parent to check status of child case
- C. Apex trigger to check child case status before closing it
- D. Rollup summary on child
Answer: C
NEW QUESTION # 19
The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules.
What should the administrator recommend to solve this?
- A. Create a cross-object formula.
- B. Add a lookup field to Account.
- C. Make a Rollup Summary.
- D. Use a picklist field.
Answer: A
NEW QUESTION # 20
An administrator needs to create a junction object called Account Region to link the standard Account object with a custom object called Region.
Once the junction object is created, what are the next two steps the administrator should take?
Choose 2 answers
- A. Create a master-detail relationship field on the Account object to the junction object.
- B. Build a master-detail relationship field on the Region object to the junction object.
- C. Make a master-detail relationship field on the junction object to the Region object.
- D. Configure a master-detail relationship field on the junction object to the Account object.
Answer: C,D
NEW QUESTION # 21
An administrator notes that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Using the Salesforce merge feature, what steps should be taken to merge these accounts?
- A. Merge the duplicate accounts, and then merge the duplicate contacts
- B. Merge the duplicate accounts, and the duplicate contacts will be merged automatically
- C. Merge the duplicate accounts, and check the box that optionally merges the duplicate contacts
- D. Merge the duplicate contacts, and then merge the duplicate accounts
Answer: A
NEW QUESTION # 22
What would you check to see whether a workflow failed?
- A. debug log
- B. failed work flow log
- C. integration log
- D. workflow log
Answer: A
Explanation:
http://help.salesforce.com/HTViewHelpDoc?id=code_debug_log.htm&language=en_US
NEW QUESTION # 23
Universal Containers is implementing a new lead status process and wants to be able to do the following:
- Track leads through five different status values
- Run reports showing the duration a lead spends in each status
- Run full Lifetime reports of a lead from creation to conversion
- Prevent leads from skipping a lead status
How can these requirements be met?
- A. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping
- B. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping
- C. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping
- D. Use an Apex Trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status
Answer: B
NEW QUESTION # 24
The sales operations team at Universal Containers wants to ensure that when an opportunity is won the custom shipment date field is populated.
How should the administrator configure salesforce to meet this requirement?
- A. Add a default value to the shipment date using the Today() function.
- B. Make the shipment date field required on the opportunity page layout.
- C. Create a validation rule on the opportunity using the ISBLANK() function.
- D. Create a dependency between the stage and shipment date fields.
Answer: C
NEW QUESTION # 25
The administrator at Cloud Kicks noticed that a before trigger, which handles saving the original version of a record to an external database, fails. However, a flow configured for fast field updates runs successfully.
How should the administrator advise the developer?
- A. A validation rule could be preventing records from ever meeting the conitions in the trigger.
- B. Record-triggered flows that are configured to run before save execute prior to all before triggers.
- C. The trigger is writing the data to the wrong place in the external data archive.
- D. The code could be trying to create duplicates in the archieve when it is unable to.
Answer: D
Explanation:
One possible reason why the before trigger fails is that the code could be trying to create duplicates in the archive when it is unable to. A before trigger is a type of trigger that executes before a record is saved and can be used to validate or modify record data. In this case, the before trigger is supposed to save the original version of a record to an external database before it is updated or deleted in Salesforce. However, if the code does not handle errors or exceptions properly, it could try to create duplicate records in the external database when it is not allowed or possible. This could cause the trigger to fail and prevent the record from being saved in Salesforce. References:
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers.htm
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_context_variables.htm
NEW QUESTION # 26
SFB Industries need to create a relationship between two objects. They need to have their own independent security settings but if a child record has a parent, the parent CANNOT be deleted. How can this be achieved?
- A. Create a lookup relationship
- B. Create a Master--detail relationship
- C. Create a master--detail relationship and enforce the checkbox that does not allow deletion of parent records
- D. Create a lookup relationship and enforce the checkbox that does not allow deletion of parent records.
Answer: D
NEW QUESTION # 27
AW Computing it running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.
What should the administrator recommend for these requirements?
- A. Implement CPQ.
- B. Create a separate price book.
- C. Remove the approval process.
- D. Enable Subscriptions.
Answer: B
Explanation:
Explanation
A price book is a list of products and their prices for a specific segment of customers or market. By creating a separate price book for the special bundle deal on monitors and keyboards, AW Computing can offer different prices for these products without affecting their standard prices or requiring VP approval. The price book can also specify which products are included in the bundle and which are not. References:
https://help.salesforce.com/s/articleView?id=sf.products_pricebooks_def.htm&type=5
NEW QUESTION # 28
A user started to work remotely. They are having an Issue logging in.
What could be the issue?
- A. They are signing in from a mobile device.
- B. The user Is not In the IP range for their profile.
- C. The login session has expired for this user.
- D. The time zone for the profile is outside of login hours.
Answer: B
Explanation:
IP ranges are settings that restrict login access to Salesforce from specific IP addresses. Administrators can set IP ranges at the org level or at the profile level. If a user tries to log in from an IP address that is outside the allowed range for their profile or their org, they will not be able to access Salesforce. Therefore, if a user started to work remotely and is having an issue logging in, it could be because they are not in the IP range for their profile or their org. References:
https://help.salesforce.com/s/articleView?id=sf.security_networkaccess.htm&type=5
NEW QUESTION # 29
AW Computing wants to identify If certain customer is eligible for a service contract based on product. How to check it ?
- A. Entitlements Only
- B. Service Contracts with Entitlements
- C. Service Contracts with Contract Line Items and Entitlements
Answer: C
NEW QUESTION # 30
Sales reps at Cloud Kicks have noticed there are similar account records found on Account list views m Duplicates component on the Lightning account record page displays no potential duplicates.
What should the administrator customs to improve the output of the Potential Duplicates component?
- A. Duplicate Jobs
- B. Duplicate Rules
- C. Duplicate Reports
- D. Duplicate Jobs
- E. Duplicate Record Sets
Answer: B
NEW QUESTION # 31
Cloud Kicks maintains Inventory in a legacy application. Management wants the information to also be available to view and report on in Saiesforce.
Which action should the administrator take to achieve this goal?
- A. Upload an Excel spreadsheet with the data into the Files tab.
- B. Build a Lightning component and use SFDX to connect to the inventory app.
- C. Create an external object that maps to the inventory application.
- D. Import the data into a custom object when needed; delete after it is used.
Answer: C
NEW QUESTION # 32
A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?
- A. The contact is not linked to an account.
- B. Contact sharing settings have Grant Access Using Hierarchies unchecked.
- C. Contact sharing settings are Private.
- D. The contact has not been manually shared with the manager.
Answer: C
NEW QUESTION # 33
What are two capabilities of Territory Management? (Choose two.)
- A. The ability to use opportunity criteria to expand a private sharing model
- B. The ability to use account criteria to expand a private sharing model
- C. Territory hierarchy replaces the role hierarchy for sharing
- D. Support for complex and frequently changed sales organization structures
Answer: A,D
NEW QUESTION # 34
Which deployment tool can be used to deploy metadata from a Developer Edition organization to another organization? Choose 2 answers
- A. Force.com Migration Tool
- B. Change sets
- C. Force.com IDE
- D. Data Loader
Answer: A,C
NEW QUESTION # 35
Universal Container sells container and they ship it one time and payment is made monthly. What should be Scheduling ?
- A. Revenue
- B. Revenue and Quantity
- C. Quota
- D. Quantity
Answer: A
NEW QUESTION # 36
Management at Ursa Major Solar wants to understand how many accounts have opportunities in the overall pipeline.
What should the administrator use to create a report showing all open opportunities and the total number of accounts represented?
- A. The Show Unique Count option on the account name column
- B. A custom report type showing opportunities with accounts
- C. A Cross Filter selecting opportunities with accounts
- D. The row count on a summary report grouped by account name
Answer: C
NEW QUESTION # 37
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