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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Topic 2: Digital Customer Service (DCS) | 20% | - Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment |
| Topic 3: Omnichannel Communications | 15% | - Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications |
| Topic 4: Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics |
| Topic 5: Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics |
| Topic 6: Service Request Management | 25% | - SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Configure the email template to be used for notification.
- B. Specify the warning threshold for the milestone in the standard coverages.
- C. Create standard text to be posted to the message thread.
- D. Configure an analytics report showing milestones in warning status.
- E. Configure an object workflow action to send the email when the milestone status changes to warning.
- F. Add an extension column to the milestone object to hold the warning threshold value.
Correct Answer: A,B,D 🗳️
Which two steps are needed to create a new business object in Digital Customer Service?
- A. Assign object access roles to an administrative user.
- B. Assign the new business object to a new component.
- C. Map a Visual Builder Cloud Service business object to the object API.
- D. Assign the new business object to a page.
Correct Answer: A,C 🗳️
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
- A. Resolution is due on Saturday, 2 PM EST.
- B. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
- C. First Response is due on Friday, 12 noon EST.
- D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
Correct Answer: C,D 🗳️
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Product and category filtering
- B. Default communication preferences
- C. Service request links
- D. Default timezone
- E. Default chat channel preferences
- F. Knowledge management article links
- G. Default notification preferences
- H. Knowledge management language locales
Correct Answer: A,C,F,H 🗳️
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
- A. Verify that Eligible for Service is selected on the product item.
- B. Verify that Root Catalog is selected on the product groups.
- C. Validate that the product item is active and published.
- D. Validate that Allow Duplicate is selected on the product item.
Correct Answer: C 🗳️
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