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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Administration | - Administrative management
|
| IP Office Architecture and Components | - IP Office system architecture
|
| Maintenance and Troubleshooting | - System support
|
| Voice Applications and Connectivity | - Communication services
|
| User and Telephony Configuration | - Endpoint configuration
|
| System Installation and Initial Configuration | - Platform deployment
|
Avaya IP Office Configuration and Maintenance Sample Questions:
From which application are log files required for escalating issues to Avaya support?
- A. SMDR
- B. System Monitor
- C. Manager Report
- D. Customer Call Status
Correct Answer: B 🗳️
The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records. Which voicemail action typo in needed to configure this?
- A. Condition Action
- B. Configuration Action
- C. Database Action
- D. Miscellaneous Action
Correct Answer: C 🗳️
Which method can be used to verify if the IP telephone .bin files have been upgraded?
- A. Verify from the extension form in the Manager application.
- B. Verify that the .bin file is in the Manager folder.
- C. Verify from Call Status.
- D. Verify the file names from the telephone menu.
Correct Answer: D 🗳️
When testing an implementation, users are attempting to dial out of the system and they receive the message "Incompatible" on the display of their telephones, and the call fails.
What is the cause of the problem?
- A. The Short Codes are programmed incorrectly.
- B. User rights are not defined.
- C. The lines on the system are out of service.
- D. The users have not been assigned a direct dial out code.
Correct Answer: A 🗳️
When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?
- A. Advanced Small Community Networking (SCAN)
- B. IP500 IP Office Multi-Site Network (MSN)
- C. Preferred edition - Messaging
- D. IP300 Voice Networking Channels
Correct Answer: B 🗳️
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