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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Administration | - User administration and security roles - Reporting tools and analytics |
| Topic 2: Avaya Proactive Contact Architecture | - System components and deployment architecture - Dialing modes and campaign processing flow |
| Topic 3: Campaign Management | - Campaign creation and configuration - Outbound dialing strategies and optimization |
| Topic 4: System Installation and Configuration | - Core system configuration and integration - Installation prerequisites and environment setup |
| Topic 5: Maintenance and Troubleshooting | - Error handling and troubleshooting procedures - System monitoring and performance tuning |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)
A) cron
B) account.log
C) dccs_logfile
D) soe_log
E) cd.log
2. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?
A) Restores calling list data from prior day's tran.stat files.
B) Restores calling list from prior day's automated standard calling list file backup.
C) Restores calling list data using Latelist/Latemark processing.
D) Reprocesses calling list from previous raw file data from host.
E) Restores calling list from Backup storage device.
3. Which hardware component is required for a hard dialer Proactive Contact 5.X?
A) Avaya Application Enablement Services (AES) 3.1 or later
B) Avaya Enhanced Network Bus Controller (ENBC)
C) TN-744-based Call Classifier Cards version "e" or later
D) Avaya Communication Manager (CM) 3.1 or later
4. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)
A) AML
B) H.323
C) SSH
D) SIP
E) PRI
5. Which three are required for license server setup? (Choose three.)
A) JBOSS
B) The license file installed on each Avaya Proactive Contact (APC.system in a pod.
C) Tomcat
D) The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
E) WebLM Installation
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: C,D,E |




