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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration | 15% | - Reporting and scheduling - Call flow management - User account and access management |
| Topic 2: Architecture and Licensing | 20% | - Licensing requirements for AEP and POM - POM components and features - Deployment models and zones - AEP solution architecture and components |
| Topic 3: Installation | 20% | - System requirements for AEP and POM - Installation procedures for AEP and POM - Database installation and setup - High availability configuration |
| Topic 4: Configuration | 25% | - Experience Portal Manager (EPM) setup - Voice, email, SMS, and speech server integration - POM campaign creation and rules - Media Processing Platform (MPP) configuration |
| Topic 5: Maintenance and Troubleshooting | 20% | - Software updates and patching - Diagnosis and resolution of common issues - Monitoring tools and logs - Backup and restore procedures |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
- A. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
- B. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
- C. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
- D. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)
- A. Application server
- B. Media Processing Platform (MPP)
- C. Auxiliary EPM
- D. Telephony server
- E. Primary Experience Portal Manager (EPM)
What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?
- A. the Priority of the Campaign
- B. the Campaign Strategy
- C. the POM Campaign Director
- D. the POM Campaign Manager
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
- A. Call completed
- B. Call failed
- C. Call completed in SSA
- D. Call routed
- E. Call transferred
Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)
- A. the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
- B. the error logs in the speech recognition server
- C. the Call Data Summary Report
- D. the content of the Avaya network log server.log/log
Marico 
Brook 
Liz 
Nicola 
Gordon 
Hedy 
Ted 
Poppy 
Elvis 
Antonio 
Hiram 
Lance 
Burgess 
Octavia 
Carl 
Ivan 
Albert 
Miles 
Archer 
