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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Principles | - Customer requirements analysis
|
| Topic 2: Security and Network Design | - Security best practices
|
| Topic 3: Avaya Midsize Solution Fundamentals | - Avaya IP Office architecture overview
|
| Topic 4: Collaboration and Unified Communications | - Communication services integration
|
Avaya Midsize Solution Design Sample Questions:
1. A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
A) DECT Is voice only and the chance of hacking Is minimal,
B) WiFi provides voice and data access for users.
C) DECT supports longer distances than Wi-Fi.
D) WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
2. In an IP Office environment, which two can be run on the Vantage device? (Choose two.)
A) Avaya Equinox Attendant
B) Vantage Connect Client
C) Avaya IX Workplace Client
D) IP Office Web Client
3. What is the Vantage Voice Assistant?
A) A Vantage application for the K155
B) A Vantage application from the Google Play store
C) An optional licensed feature for any Vantage device
D) A Vantage application from the Apple app store
4. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
A) Orchestration Designer
B) Outbound Campaign Management Tool
C) Proactive Outreach Manager
D) Communication Control Toolkit
5. Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
A) The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
B) The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
C) An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
D) An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |




