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NEW QUESTION 35
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
- A. IP Office does not track that information but it is available with a call center application.
- B. IP Office tracks that information and It can be reviewed using the built-in reports.
- C. IP Office tracks that information and It Is provided In a CSV format.
- D. IP Office does not track that Information but It is available using a third-party call accounting application.
Answer: B
NEW QUESTION 36
Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
- A. HTML based call accounting reports
- B. On demand call recording and reporting for any user
- C. Centralized management of wired network switches
- D. Meet-me audio conferencing
Answer: C
NEW QUESTION 37
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and 200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
- A. 200 Telephony users and 435 UC users
- B. 410 Telephony users and 225 UC users
- C. 400 Telephony users and 235 UC users
- D. 210 Telephony users and 425 UC users
Answer: A
NEW QUESTION 38
Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
- A. Avaya Session Border Controller for Enterprise
- B. 1600 series telephone sets
- C. Avaya one-X Mobile
- D. Voicemail Pro
Answer: A
NEW QUESTION 39
One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?
- A. Email address
- B. Address
- C. Job function
- D. Organization or group
Answer: A
NEW QUESTION 40
With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?
- A. 500 viewers
- B. 100 viewers
- C. 25 viewers
- D. 50 viewers
Answer: A
NEW QUESTION 41
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
- B. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
- C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
- D. To IP Office and anchored In IP Office: A-6
Answer: B
NEW QUESTION 42
With the Basic level of account In Avaya Spaces, which statement about what users can do is true?
- A. They can host online voice conferences with a maximum of 15 participants.
- B. They can host online video conferences with a maximum of 15 participants.
- C. They can have direct online video calling but no video conferences.
- D. They can host online video conferences with a maximum of 5 participants.
Answer: B
NEW QUESTION 43
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The J100 wireless module
- B. The color display
- C. The built-in volume boost
- D. The JBM24/JEM24 button module
Answer: B
NEW QUESTION 44
Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
- A. HTML based call accounting reports
- B. On demand call recording and reporting for any user
- C. Centralized management of wired network switches
- D. Meet-me audio conferencing
Answer: C
NEW QUESTION 45
Midsize businesses face common market trends and needs related to different aspects such as workforce or cloud communications.
Which characteristic is an example of a workforce midsize segment trend?
- A. Employees are requesting company provided mobile devices.
- B. The number of users outside of the office is increasing.
- C. More tech savvy workers are working in the midsize segment.
- D. Employees want access to tools to be more self-sufficient.
Answer: C
NEW QUESTION 46
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. IP Office Web Client
- B. Avaya IX Workplace Web Client
- C. Avaya one-X Mobile Preferred
- D. Avaya Communicator for Web
Answer: C,D
NEW QUESTION 47
You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?
- A. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
- B. Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
- C. Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
- D. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
Answer: D
NEW QUESTION 48
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming trunk must be digital and the outgoing can be analog or digital.
- B. The incoming and outgoing trunk must be digital.
- C. The incoming and outgoing trunk can be analog or digital.
- D. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
Answer: A
NEW QUESTION 49
For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?
- A. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
- B. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
- C. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
- D. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
Answer: B
NEW QUESTION 50
With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?
- A. 25 participants
- B. 50 participants
- C. 100 participants
- D. 500 participants
Answer: B
NEW QUESTION 51
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
- A. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses, - B. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
- C. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
- D. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
Answer: B
NEW QUESTION 52
Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
- A. Avaya one-X Communicator for Windows
- B. Avaya one-X Communicator for Mac
- C. Avaya Communicator for Windows
- D. Avaya Communicator for IOS
Answer: B
NEW QUESTION 53
A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?
- A. There will be some operational or feature differences.
- B. The features supported on BCM are the same as the IP Office.
- C. The existing sets will operate the same on the IP Office.
- D. IP Office supports ail BCM sets.
Answer: B
NEW QUESTION 54
What is the Vantage Voice Assistant?
- A. A Vantage application from the Google Play store
- B. A Vantage application from the Apple app store
- C. An optional licensed feature for any Vantage device
- D. A Vantage application for the K155
Answer: A
NEW QUESTION 55
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Contact Center Manager Server database
- B. The Communication Control Toolkit database
- C. The Contact Center Multimedia database
- D. The Contact Center Manager Administration database
Answer: C
NEW QUESTION 56
Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
- A. Modify their personal directory.
- B. Button programming
- C. Create personal short codes.
- D. Correct their personal entry in the system directory.
Answer: B,D
NEW QUESTION 57
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. DECT supports longer distances than Wi-Fi.
- B. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
- C. DECT Is voice only and the chance of hacking Is minimal,
- D. WiFi provides voice and data access for users.
Answer: C
NEW QUESTION 58
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