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Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Recovery | 16% | - System requirements for OS X v10.8 - Installation methods and migration - Recovery system and troubleshooting boot issues |
| Network Configuration and Troubleshooting | 15% | - Connectivity and DNS issues - TCP/IP, Wi-Fi and Ethernet settings - Network services and file sharing |
| Startup Process and System Architecture | 12% | - System logs and diagnostic tools - Boot sequence and EFI - Kernel extensions and system launch |
| System Updates and Software Management | 6% | - Managing preferences and caches - Software Update and OS upgrades |
| File Systems and Storage | 9% | - HFS+ and Core Storage - Time Machine backup and restore - Disk Utility and volume management |
| iCloud and Services | 7% | - Apple ID and service authentication - iCloud integration and syncing |
| Security and Privacy | 8% | - Firewall and security settings - FileVault full-disk encryption |
| Peripherals and Printing | 6% | - Printer setup and troubleshooting - USB, Thunderbolt and Bluetooth devices |
| User Accounts and Permissions | 9% | - File system permissions and ACLs - Password reset and account recovery - Types of user accounts and privileges |
| Applications and Processes | 12% | - Process management and Activity Monitor - Troubleshooting unresponsive apps - Application installation and Gatekeeper |
Apple OS X v10.8 Troubleshooting Sample Questions:
What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?
- A. A valid Apple ID is required to use Safari on OS X Recovery.
- B. They must charge the Mac's battery to 100% before starting from OS X Recovery.
- C. A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
- D. An internet connection is required to use Safari and reinstall OS X.
Correct Answer: D 🗳️
Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur's Apple ID. What privacy precaution should he be aware of before selling his MacBook?
- A. He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.
- B. He must download the iCloud device utility to remove the MacBook from his iCloud device list.
- C. While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.
- D. If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.
Correct Answer: C 🗳️
Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?
- A. Directory Utility
- B. System Information
- C. Finder
- D. Console
Correct Answer: B 🗳️
Apple recommends the ________ volume format when setting up a Mac's hard disk for normal use.
- A. MS-NT File System
- B. ExFat
- C. Mac OS Extended (Journaled)
- D. Mac OS Extended
Correct Answer: C 🗳️
Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?
- A. Delete the application's preferences from /Users/Paolo/Library/Preferences.
- B. Delete then reinstall the VoIP application.
- C. Open the Disk Utility, choose the startup disk and repair disk permissions.
- D. Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
Correct Answer: D 🗳️
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