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ITIL ITIL-5-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 2	Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 3	Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 4	The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 5	ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Topic 6	Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

ITIL Foundation (Version 5) Sample Questions:

Question #1

Which is the purpose of the "transition" activity?

A. To create prototypes and specifications for products and services
B. To seamlessly introduce new products into operational environments
C. To develop, integrate, and test digital products
D. To ensure continual alignment of product roadmaps with the needs of service consumers

Reveal Solution Discussion 0

Correct Answer: B 🗳️