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• Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
• Manage the Unified Service Desk (USD) 15%-20%
• Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
• Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
• Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%

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These are following steps for registering the MB2-718 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-718 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

Microsoft MB2-718日本語 Exam Syllabus Topics: