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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network Optimization and Troubleshooting | - Problem diagnosis
|
| Network Service Operations Fundamentals | - Service operation principles
|
| Operational Procedures and Best Practices | - Operational standards
|
| Performance and Service Monitoring | - Performance monitoring
|
| Customer Service and Communication | - Service delivery
|
Nokia SDM Certification - PS NSOP Sample Questions:
Question 1
In an outsourcing deal what activity is the assessment and verification of all customer information relevant for NSN to build its technical and commercial solution for a deal prior to contract signing?
A. Joint Evaluation.
B. Discovery Period.
C. Due Diligence.
D. Contract Negotiation.
Question 2
If you determine that one of your stakeholders has high level of power and little interest or involvement in your project, which strategy should be employed in managing that stakeholder?
A. Monitor.
B. Keep informed.
C. Keep satisfied.
D. Manage closely.
Question 3
What is the difference between a function and an organisation within the Operations Model?
A. A function in the Operations Model is related to a process within a set of processes, an organization is the set of processes related to different functions.
B. The terminology function and organization address respectively tasks and processes within the Operations Model.
C. A function in the Operations Model is a specific role within the organization, an organization is a group of functions.
D. A function in the Operations Model is a pure functional view, an organisation describes a organizational structure based on functions.
Question 4
Proposed changes from a Change Management process always require a new or revised:
A. Estimation of changes to cost, Schedule and resource plan.
B. Cost baseline.
C. Network Operations team organization.
D. Procurement plan.
Question 5
The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?
A. Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.
B. Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
C. Define Field Operations strategy and directly inform the customer about the changes needed.
D. Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: D |




