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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. When does the Care phase start?

A) When the network, sub-network or deliverables get Customer final acceptance.
B) When the project phase is completed.
C) When the Account Manager receives the final payment from the Customer.
D) When the Care Plan has been accepted by the Customer.

2. Who should be the responsible person in NSN to send the expiry notice letter of the Care Contract to the Customer?

A) CT F&
B) Care Program Manager.
C) CT Head or Account Manager.
D) Account Manager.

3. CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?

A) No need to record this as the agreement is temporary, verbal agreement should be enough.
B) A contract amendment needs to be prepared, verified by lawyers and signed.
C) A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.
D) The new setup should be described in the Care Plan and then shared internally and externally.

4. Which transaction in SAP triggers the cost of work by an external supplier?

A) Goods Receipt of the Purchase Order.
B) Setting the value to the Purchase Order.
C) Booking the supplier invoice.
D) Vendor item quantity update.

5. What is the first step to be taken by the Care Program Manager if a support service requested by customer falls outside the scope of the Care Contract Agreement?

A) Refuse service delivery until the customer raises a purchase order.
B) Check the delivery capability from the relevant support pipe and commercial approach with the Account Manager.
C) Prepare a service offering and propose it to customer.
D) Authorise service delivery without a customer order.

Solutions: