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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| App Administration | 10% | - Manage integrations and workflows - Configure app permissions and settings - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration |
| Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
| Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Configure security policies and compliance settings - Monitor and audit workspace activity |
| Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Manage default channels and required channels - Configure channel management policies - Convert public channels to private channels - Implement channel naming conventions and best practices |
| Workspace Administration | 9% | - Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace |
| User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Handle user onboarding and offboarding |
| Enabling Slack Success | 15% | - Promote best practices and user adoption - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Create help channels for user support |
Salesforce Certified Slack Administrator Sample Questions:
You are Workspace Admin of a small but fast-growing organization on Slack's Free plan.
You need to improve the security of logins and automate provisioning of Slack users to save time and expedite onboarding, while being mindful of costs.
Which Slack feature and plan will suit this need?
- A. Mandatory two-factor authentication (2FA) on the Slack Free plan
- B. Google Workspace single sign-on (SSO) and user groups on the Slack Pro plan
- C. Mandatory SAML single sign-on (SSO) and identity provider (IdP) groups on Slack Enterprise Grid
- D. SAML single sign-on (SSO) and identity provider (IdP) groups on the Slack Business+ plan
Correct Answer: D 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
You are a Slack admin and you have just implemented Enterprise Key Management (EKM) within your Enterprise Grid.
In which situation would it be most appropriate to revoke the key?
- A. When a Multi-Channel Guest is invited into one of the company's workspaces.
- B. When sensitive information is placed in the incorrect channel and shared with other users.
- C. When working with contractors in a Slack Connect channel.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
You are a Workspace Admin in your organization's Slack Pro instance.
A terminated user is still active because Okta (your IdP) is down.
Which immediate steps should you take?
- A. Deactivate the member's account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.
- B. Temporarily make the #general channel read-only, delete the offensive messages left by the member, and reach out to the member's previous manager.
- C. Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.
- D. Change the member's email to a dummy email and perform a force logout so they will not be able to log back in.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?
- A. Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
- B. Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
- C. Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
- D. Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)
- A. Compliance Admin
- B. Channels Admin
- C. Roles Admin
- D. Users Admin
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
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