[Dec 10, 2021] 1Z0-1038-20 Exam Dumps - Try Best 1Z0-1038-20 Exam Questions - Prep4sures
Verified 1Z0-1038-20 exam dumps Q&As with Correct 73 Questions and Answers
Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
| Topic 8 |
|
NEW QUESTION 15
Which three elements are available for workflow design on the Insert ribbon?
- A. Set Fields
- B. Restart
- C. Decision
- D. Return
- E. Terminate
Answer: B,C,E
NEW QUESTION 16
Which two statements are true about linking products, categories, and dispositions?
- A. Links can be automatically created to categories and dispositions based on answers an incidents.
- B. Product-category linking restricts customers from searching on the Customer Portal.
- C. Links can be created only between the parent levels of products, categories, and dispositions.
- D. Product-category linking is independent of product-disposition linking.
- E. A leaf product's links are inherited from its parent product.
Answer: B,D
NEW QUESTION 17
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.
- A. The agents are not able to get to the pages where they can end the script.
- B. No return events are listed in the incident workflow for the script to use.
- C. The script beginning and ending buttons are not enabled for the script pages.
- D. No exit or finished event is being triggered on the script pages.
Answer: B,D
NEW QUESTION 18
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
- A. Workspace rules
- B. SLAs
- C. Profile workspace assignment
- D. Profile navigation assignment
- E. Profile functional permissions
- F. Configuration settings
Answer: C,D,E
NEW QUESTION 19
Which two statements are true about chat surveys?
- A. You cannot link customer data back to the chat that is submitted.
- B. You can create a chat rule to pop up a transactional survey at the end of a chat session.
- C. You can send a chat survey only while a customer is on the chat.
- D. You can create a chat rule to email a transactional survey to a customer after a chat session.
Answer: B,D
NEW QUESTION 20
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
- A. Merge fields
- B. Custom fields
- C. Conditional fields
- D. Incident thread fields
Answer: C
NEW QUESTION 21
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Saturday 6 PM
- B. Monday 10 AM
- C. Tuesday 11 AM
- D. Saturday 4 PM
Answer: D
NEW QUESTION 22
Which statement is true about the JavaScript API?
- A. It cannot be used in Custom Object workspaces.
- B. It comes with in-built exception handling.
- C. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- D. It is available when you use the Connect Common Object Model CCOM for API operations.
Answer: C
NEW QUESTION 23
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?
- A. Guided assistance
- B. Business rules
- C. Custom process model
- D. Agent scripts
- E. Intent guide
Answer: B,C
NEW QUESTION 24
Which two statements are true about the Organization object in Service Cloud?
- A. It can be associated with incidents directly.
- B. It has a one-to-many relation with contacts.
- C. It has a one-to-one relation with contacts.
- D. It is widely used in Business-to-Business scenarios.
- E. It is required to create an incident.
Answer: B,D
NEW QUESTION 25
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f2, f5, f3, f1, f4
- B. f1, f2, f4, f3, f5
- C. f2, f5, f1, f3, f4
- D. f1, f2, f5, f3, f4
- E. f5, f2, f3, f4, f1
Answer: A
NEW QUESTION 26
Which two REST API calls can be used to retrieve account information with ID 3?
- A. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
- B. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
- C. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
- D. https://yoursite.domain/services/rest/connect /latest/accounts/3
- E. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
- F. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
Answer: A,C
NEW QUESTION 27
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Enter the value "Unlimited" in the chat and email fields.
- B. Use the default values.
- C. Leave both the chat and email fields limit as blank.
- D. Enter zero as the initial value for both fields.
Answer: D
NEW QUESTION 28
Which two statements are true about a disposition?
- A. It can be linked to products.
- B. It can be set to a maximum depth of three in hierarchy levels.
- C. It can be linked to categories.
- D. It can be made visible on the Customer Portal.
- E. It helps to identify the root cause of an incident.
Answer: A,E
NEW QUESTION 29
Which five actions should you perform to configure advanced routing?
- A. Add product and category fields to the Live Help page of the Customer Portal.
- B. Assign guided assistance permission to a profile.
- C. Create an advanced routing incident queue.
- D. Add Access Control to a navigation set.
- E. Create and activate a rule to route incidents to the advanced routing incident queue.
- F. Define products and categories.
- G. Configure collaboration with external users who are not agent desktop users.
- H. Assign advanced routing permissions to a profile.
Answer: D,E,F,G,H
NEW QUESTION 30
How frequently does Oracle release a new version of a product?
- A. Once in six months
- B. Once in four months
- C. Once in three months
- D. Every month
Answer: C
NEW QUESTION 31
Which is a sample object query?
- A. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
- B. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
- C. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
- D. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
Answer: D
NEW QUESTION 32
Which setup sequence is used to give permissions to an individual to access an application?
- A. Staff Account > Profile > Navigation set
- B. Profile > Navigation set > Staff Account
- C. Navigation set > Profile > Staff Account
- D. None. No sequence is required.
Answer: B
NEW QUESTION 33
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Business rules
- B. Advanced routing
- C. Engagement engine
- D. Syndicated chat
Answer: B
NEW QUESTION 34
What are three required sections for Custom Process Models?
- A. Footer
- B. Code containing integration with external systems
- C. Code containing custom business logic
- D. Header
- E. Test script
- F. Test harness
Answer: C,D,F
NEW QUESTION 35
What are the three different types of pull policy for queues?
- A. First Due
- B. Strict Priority
- C. Manual
- D. Standard
- E. Round Robin
- F. Advanced
Answer: A,B,C
NEW QUESTION 36
Which two statements are true about mailboxes?
- A. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
- B. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
- C. Techmail is responsible for pulling emails from single or multiple mailboxes.
- D. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
- E. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
Answer: C,E
NEW QUESTION 37
Which two are non-CRUD operations?
- A. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
- B. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
- C. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- D. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
- E. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
- F. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
Answer: C,D
NEW QUESTION 38
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?
- A. Use Safe mode when logging in to the application.
- B. View the add-in's log files and rectify the issue.
- C. Log out of the interface and log in again.
- D. Exit the administration interface without completing the normal logout process.
Answer: A,B
NEW QUESTION 39
Which three options are not supported in a Browser User Interface workspace?
- A. Any site trying to navigate to a top-level page will not be rendered.
- B. The mixing of HTTP and HTTPS is not supported because i is a security violation.
- C. Any site which does not want to be embedded inside an iframe will not be rendered.
- D. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
- E. The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
Answer: B,C,D
NEW QUESTION 40
......
Oracle 1Z0-1038-20 Test Engine PDF - All Free Dumps: https://www.prep4sures.top/1Z0-1038-20-exam-dumps-torrent.html