[Jul-2024] 100% Actual HP2-I47 dumps Q&As with Explanations Verified & Correct Answers
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NEW QUESTION # 19
Name a benefit of HP Active Care, powered by HP TechPulse.
- A. Ability to actively change the security policies in response to threats
- B. Actionable device and employee insights whether online or offline
- C. Proactive issue identification and remediation
- D. Automatic performance tuning based on feedback
Answer: C
Explanation:
Explanation
The correct answer is B. Proactive issue identification and remediation.
HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.
By using HP Active Care, powered by HP TechPulse, customers can benefit from proactive issue identification and remediation, which can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.
The other options are incorrect because:
Automatic performance tuning based on feedback is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Performance Advisor, which is a software application that helps optimize the performance of HP workstations by providing feedback and recommendations on system configuration and settings3.
Ability to actively change the security policies in response to threats is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Proactive Security, which is a service that helps customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption4.
Actionable device and employee insights whether online or offline is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Manageability Services, which are cloud-based solutions that provide device and employee insights across endpoint devices and applications. They can also work offline by collecting data locally and uploading it when the device reconnects to the internet.
1: HP Active Care | HP Official Site 2: HP TechPulse | HP Official Site 3: [HP Performance Advisor | HP Official Site] 4: [HP Wolf Security Services] : [HP Manageability Services | HP Official Site]
NEW QUESTION # 20
Which HP Lifecycle Services can Partners sell but are fulfilled by HP? (Select three.)
- A. HP Collaborate Services
- B. HP Renew Services
- C. HP Fix Services
- D. HP Device Media Retention
- E. HP Post Warranty Services
- F. HP Set Up Services
Answer: B,C,F
Explanation:
Explanation
The HP Lifecycle Services that Partners can sell but are fulfilled by HP are A. HP Fix Services, C. HP Set Up Services, and F. HP Renew Services. According to the web search results, these services are part of the HP Lifecycle Services portfolio that offer various solutions for device management throughout the device lifecycle123. However, these services are not delivered by the Partners, but by HP experts or authorized service providers123. For example:
HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1. These services are fulfilled by HP or its authorized service providers using remote diagnosis and support, accidental damage protection, and multiple response time options for onsite repair or replacement1.
HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help customers reduce downtime and improve productivity2. These services are fulfilled by HP at the factory or onsite using custom system setting services, imaging and application services, device provisioning services, and installation and data migration services2.
HP Renew Services help customers accelerate their sustainability goals through more responsible computing practices3. These services are fulfilled by HP using carbon neutral computing services, device recovery service, sanitization service, deinstallation service, and recycling service3.
Therefore, these are the HP Lifecycle Services that Partners can sell but are fulfilled by HP.
NEW QUESTION # 21
What does HP Fix Services provide for HP Personal Systems? (Select two.)
- A. Protection from manufacturer defects
- B. Operating system and firmware updates
- C. Mandatory customer self-repair (offshore)
- D. Multiple response time options to meet customer needs
Answer: B,D
Explanation:
Explanation
The two options that HP Fix Services provide for HP Personal Systems are A. Operating system and firmware updates and C. Multiple response time options to meet customer needs. According to the HP Fix Services website1, HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field. Some of the features of HP Fix Services are:
Operating system and firmware updates: HP can help customers keep their devices up to date with the latest operating system and firmware updates, as well as provide support for troubleshooting and resolving issues related to these updates1.
Multiple response time options: HP offers a range of response time options to suit different customer needs, such as next business day onsite support, same day onsite support, or 4-hour onsite support.
Customers can also choose from different service levels, such as standard or premium1.
Other features of HP Fix Services are:
Remote diagnosis and support: HP can remotely diagnose and fix device issues, such as boot-up problems, system performance issues, network connectivity issues, and other problems. HP can also provide phone and chat support for customers who need assistance12.
Accidental damage protection: HP can protect customers from accidental damage to their devices, such as drops, spills, power surges, or breaks. HP can provide repair or replacement of the damaged device with no hidden fees2.
NEW QUESTION # 22
Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
- A. Customer is facing increased cyberthreats.
- B. Employees are less productive due to maintenance issues.
- C. Changing trends have had a negative impact on business performance.
- D. Customer needs to focus on CapEx rather than OpEx.
- E. Customer is not set up for remote working
Answer: B,E
Explanation:
Explanation
The correct answers are A and E. Employees are less productive due to maintenance issues and Customer is not set up for remote working.
These are two specific pain points that HP Fix Services can help address. HP Fix Services are services that enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1.
By using HP Fix Services, customers can benefit from:
Faster fixes and streamlined issue resolution that keep devices running and employees productive1.
Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems2.
HP certified technicians that repair devices with 100% genuine HP parts2.
Rapid repair or replacement of devices at home, in the office, or in the field, with options such as next business day onsite service, accidental damage protection, and device media retention12.
If the customer is interested in learning more about HP Fix Services, you can direct them to the HP website1 or contact an HP representative for more details.
The other options are incorrect because:
Changing trends have had a negative impact on business performance is not a specific pain point that HP Fix Services can help address. This is more related to HP Transform Services, which are services that help customers adapt to changing business needs and optimize their IT investments3.
Customer needs to focus on CapEx rather than OpEx is not a specific pain point that HP Fix Services can help address. This is more related to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions4.
Customer is facing increased cyberthreats is not a specific pain point that HP Fix Services can help address. This is more related to HP Protect Services, which are services that help customers enhance their device security posture and protect their data from cyberattacks.
1: HP Support Services | HP Official Site 3: HP Support Services | HP Official Site 4: [HP Financial Services | HP Official Site] 2: HP Care Pack - PC Repair, Extended Warranty & Support : [HP Wolf Security - Endpoint Security Solutions | HP Official Site]
NEW QUESTION # 23
What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
- A. By increasing customer stickiness via deeper relationships through end-to-end solutions
- B. By extending the length of the contract's term indefinitely until canceled by one or the other party
- C. By increasing the average unit price of hardware sales to drive higher margins
- D. By offering a tiered volume discount strategy that can be passed along to customers
- E. By decreasing the length of the standard hardware warranty
Answer: A,C
Explanation:
Explanation
The benefits for HP Partners to attach HP Lifecycle Services to HP hardware are A. By increasing customer stickiness via deeper relationships through end-to-end solutions and D. By increasing the average unit price of hardware sales to drive higher margins. According to the HP Lifecycle Services website1, HP Lifecycle Services provide IT with efficient, cost-effective solutions for device management that help keep the business in motion. By attaching HP Lifecycle Services to HP hardware, HP Partners can offer their customers a complete and integrated solution that covers the entire device lifecycle, from planning and design to configuration and deployment, to workforce support and secure eco-friendly device refreshes1. This can help HP Partners increase customer loyalty and satisfaction by providing them with a consistent and reliable service experience throughout the device lifecycle1. Moreover, by attaching HP Lifecycle Services to HP hardware, HP Partners can also increase their revenue and profitability by adding value to their hardware sales and enhancing their competitive differentiation2. HP Lifecycle Services can help HP Partners increase the average unit price of hardware sales by offering additional services that address the customer's specific needs and challenges, such as operating system and firmware updates, accidental damage protection, defective media retention, device recovery and recycling, and more2. Therefore, by attaching HP Lifecycle Services to HP hardware, HP Partners can benefit from both increasing customer stickiness via deeper relationships through end-to-end solutions and increasing the average unit price of hardware sales to drive higher margins.
NEW QUESTION # 24
What coverage does HP Post Warranty Service provide?
- A. Access to Level 2 help desk technicians
- B. No-cost device repairs made with certified HP parts
- C. Extension beyond 12 months if needed
- D. Additional 12 months based on the product's base warranty or extended warranty
Answer: D
Explanation:
Explanation
The correct answer is A. Additional 12 months based on the product's base warranty or extended warranty.
HP Post Warranty Service is a service that extends the coverage of HP devices for one year past the base warranty or extended warranty. It provides the same level of service as the original warranty or HP Care Pack service, such as repair, replacement, onsite support, and accidental damage protection12.
By purchasing and registering HP Post Warranty Service, customers can benefit from:
Peace of mind knowing that their devices are covered by the manufacturer that knows them best12.
Cost savings and budget predictability by avoiding unexpected repair expenses12.
Flexible options to suit their needs, such as next business day onsite service, device media retention, and travel coverage12.
If you are interested in learning more about HP Post Warranty Service, you can visit the HP website1 or contact an HP representative for more details.
1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack Services - Post Warranty
NEW QUESTION # 25
What advantage do HP Imaging and Application Services offer customers?
- A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
- B. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
- C. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
- D. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
Answer: A
Explanation:
Explanation
The advantage of HP Imaging and Application Services is that systems are configured during the build process and arrive onsite ready to use, tailored to customer needs. According to the HP Image and Software Configuration Services datasheet1, HP provides several service choices that provide customers with flexibility and help ensure that devices arrive customized to their organization's IT and business needs. The datasheet also states that HP Imaging and Application Services include support for driver installs/updates, application installs, OS setting changes, image migration, image validation, and image archiving. Therefore, the correct answer is A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
NEW QUESTION # 26
Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
- A. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
- B. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
- C. All Partners can resell HP Lifecycle Services as transactional upfront payments
- D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
- E. All Partners can sell HP Lifecycle Services contractually.
Answer: C,D
Explanation:
Explanation
The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.
Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.
All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service.
Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.
The other options are incorrect because:
HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.
HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .
Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP Official Site 2:
HP Support Services | HP Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4:
HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP Official Site] : [HP Managed Print Services
| HP Official Site]
NEW QUESTION # 27
An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
- A. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
- B. The Partner must complete the registration process by using the hyperlink sent in an email
- C. Registration must be performed within 10 days from the day the service is sold
- D. Delivery of the hardware must be scheduled within 30 days after the service is sold
Answer: A
Explanation:
Explanation
The correct answer is D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support. The Partner must use the CSN portal to input the order details, such as customer name, service type, device serial number, and service start date, within five business days of closing the deal.
This is necessary to activate the service and ensure timely delivery12.
The other options are incorrect because:
The Partner does not need to complete the registration process by using the hyperlink sent in an email.
This is only required for customers who purchase HP Lifecycle Services directly from HP or through an online reseller3.
Registration does not have to be performed within 10 days from the day the service is sold. This is only a recommendation to avoid any delays or issues in service delivery4.
Delivery of the hardware does not have to be scheduled within 30 days after the service is sold. This is not related to the registration of HP Lifecycle Services. The hardware delivery is subject to the availability and shipping terms of the Partner or HP.
1: HP Channel Services Network 2: Hewlett Packard Enterprise Channel Services Network 3: [HP Care Pack Central] 4: [HP Care Pack Services - Frequently Asked Questions (FAQs)]
NEW QUESTION # 28
A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
- A. How distributed is your workforce?
- B. How necessary is it for you to minimize capital expenditures?
- C. Would you consider a lease-to-own solution?
- D. Do you require security features such as hardware or BIOS protection?
Answer: A,D
Explanation:
Explanation
The correct answers are B and C. How distributed is your workforce? and Do you require security features such as hardware or BIOS protection?
These questions are relevant to qualify the customer for HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud1. HP Set Up Services can deliver great device configuration experiences for employees starting on day one, with services for provisioning, deployment, and zero-touch setup1.
By asking how distributed the customer's workforce is, you can assess their need for a modern, low-touch way to provision new devices for their remote workers. HP Device Provisioning Services can help customers provision and personalize new computers for their distributed workforce before they ship from HP1.
By asking if the customer requires security features such as hardware or BIOS protection, you can identify their security challenges and offer them solutions that can enhance their device security posture. HP Proactive Security is the world's most advanced endpoint security service that provides protection-first security for SMBs. It uses HP Sure Click Pro and HP Sure Sense Pro to isolate and contain malware threats, and HP TechPulse to monitor and report on device security posture. HP Proactive Security also includes services to help customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption2.
The other options are incorrect because:
Asking if the customer would consider a lease-to-own solution is not related to HP Set Up Services.
This is more relevant to HP Device as a Service (DaaS), which is a comprehensive solution that combines hardware, software, and services into a single contract with a predictable monthly fee3.
Asking how necessary it is for the customer to minimize capital expenditures is also not related to HP Set Up Services. This is more relevant to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions.
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP Official Site 2:
[HP Wolf Security Services] 3: [HP Device as a Service (DaaS) | HP Official Site] : [HP Financial Services | HP Official Site]
NEW QUESTION # 29
Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.
Answer:
Explanation:
1: Hardware Support Offsite Return Services - hp.com 2: HP Care Pack - PC Repair, Extended Warranty & Support
NEW QUESTION # 30
How are HP Care Pack Services sold?
- A. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
- B. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
- C. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
- D. They are available as a contractual service and can be sold at any time as a standard SKU offering
Answer: B
Explanation:
Explanation
The correct answer is C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.
HP Care Pack Services are sold as a transactional upfront payment, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Care Pack Services online by entering their device serial number12.
If you want to learn more about HP Care Pack Services, you can visit the HP website1 or contact an HP representative for more details or assistance. You can also use the HP Care Pack Finder tool on the HP website3 to find the right HP Care Pack for your device.
1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: HP Care Pack Central
NEW QUESTION # 31
A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
- A. An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
- B. An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
- C. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
- D. The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
Answer: C
Explanation:
Explanation
The important consideration that you should discuss with this customer is D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.
However, HP Care Packs are only available for devices that are in good working condition at the time of purchase. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date. Otherwise, they will not be eligible for HP Care Pack services12.
If you want to help the customer find the right HP Care Pack for their devices, you can use the HP Care Pack Finder tool on the HP website3. You can also contact an HP representative for more details or assistance.
NEW QUESTION # 32
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