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NEW QUESTION # 15
A consultant is writing an Apex class to run when a new Contact is created in a Salesforce environment where Education Data Architecture (EDA) is in use.
What should the consultant do to ensure the code executes in the order intended?
- A. Use Table-Driven Trigger Management (TDTM) to set the order of execution.
- B. Write an Apex trigger to set the order of execution.
- C. Go to EDA Settings to set the order of execution.
Answer: A
Explanation:
Table-Driven Trigger Management (TDTM) is a tool to manage the code in Salesforce and control how Apex behaves5. TDTM allows the consultant to easily rearrange the order of things via a table in the Salesforce interface (hence, the "Table-Driven" in TDTM)6. With TDTM, the consultant can tell the Apex trigger: do X first, then Y, then Z, without writing any code6. TDTM is part of the Education Data Architecture (EDA) and can be accessed from EDA Settings5. Reference:
5: Table-Driven Trigger Management (TDTM) Overview - Salesforce7
6: Table-Driven Trigger Management and Why it Matters8
NEW QUESTION # 16
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?
- A. Leverage Student Success Hub.
- B. Use third-party app from AppExchange.
- C. Install Work.com Command Center in existing org.
- D. Work.com Command Center operates in a separate org.
Answer: B
NEW QUESTION # 17
A consultant is working with a university that uses Salesforce and wants to install the Education Data Architecture (EDA) in that environment.
What does the consultant need to do after installing EDA to ensure it is set up correctly?
- A. Assign EDA access to a cloned System Admin profile.
- B. Assign EDA layouts to the Cases object.
- C. Create and assign roles to all users who have access to EDA.
- D. Make the EDA record types available to profiles.
Answer: D
Explanation:
After installing EDA, the consultant needs to make the EDA record types available to profiles that need to access them. This is because EDA comes with several custom record types for standard objects, such as Account, Contact, Course, and Program Enrollment. These record types enable different views and fields for different types of records, such as Household, Student, Faculty, Course Offering, and Program Enrollment. By default, these record types are not assigned to any profiles, so the consultant needs to manually assign them to the appropriate profiles based on the business requirements and user roles of the university. This will ensure that the users can see and use the EDA record types and fields correctly and efficiently. Reference: Education Data Architecture Basics, Assign Record Types to Profiles
NEW QUESTION # 18
Recruiters want to visualize the number of prospective students at various stages in the recruitment process.
Which report chart should the consultant implement?
- A. Opportunity Funnel report
- B. Application Tabular report
- C. Program Enrollment dashboard
- D. Education History dashboard
Answer: A
Explanation:
Opportunity Funnel report is a report chart that the consultant can implement to help recruiters visualize the number of prospective students at various stages in the recruitment process. Opportunity Funnel report is a type of report that shows the distribution of Opportunities by stage, amount, or probability. Opportunity Funnel report can be used to track the progress and performance of the recruitment pipeline, and identify bottlenecks or opportunities for improvement. Application Tabular report, Education History dashboard, and Program Enrollment dashboard are not report charts that can help recruiters visualize the number of prospective students at various stages in the recruitment process. Reference:
https://help.salesforce.com/s/articleView?id=sf.reports_charts_funnel.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_funnel
NEW QUESTION # 19
A university needs to track details about a student's registration in an academic program or course of study, including information about registration dates, status, and credits earned.
Which object in the Education Data Architecture (EDA) contains this type of summary academic data?
- A. Program Plan
- B. Course Offering
- C. Program Enrollment
Answer: C
Explanation:
A Program Enrollment object in EDA contains summary academic data for a student's registration in an academic program or course of study, such as registration dates, status, credits earned, and GPA1. A Course Offering object represents a specific instance of a course that is offered during a term or semester2. A Program Plan object defines the requirements and structure of an academic program or course of study3. Reference:
1: Education Data Architecture Documentation - Salesforce1
2: EDA Object Reference - Salesforce4
3: EDA Object Reference - Salesforce4
NEW QUESTION # 20
Staff in Continuing and Professional Education use Salesforce and Pardot for marketing and management of its certificate programs. Staff occasionally need to view course payment information that they can access in a separate transaction system. The system admin wants Salesforce to contain only CRM data for reports and automation.
Which data management strategy should the consultant recommend for course payment information?
- A. Manage course payments in the transaction system.
- B. Integrate course payments from Salesforce to the transaction system.
- C. Manage course payments in the transaction system and Pardot.
- D. Migrate course payments to pardot and Salesforce.
Answer: A
Explanation:
The consultant should recommend to manage course payments in the transaction system as a data management strategy for course payment information. This means that the course payment information will not be stored or processed in Salesforce or Pardot, but rather in a separate system that is designed for handling transactions. This can help the system admin keep Salesforce clean and focused on CRM data for reports and automation, and avoid data duplication, integration issues, or security risks. Migrating course payments to Pardot and Salesforce, managing course payments in the transaction system and Pardot, or integrating course payments from Salesforce to the transaction system are not data management strategies that can help the system admin keep Salesforce clean and focused on CRM data for reports and automation. Reference:
https://help.salesforce.com/s/articleView?id=sf.data_management.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/data-management
NEW QUESTION # 21
A university plans to expand its Salesforce Education Data Architecture (EDA) environment to support student services for all of its schools. The university want Contact's family information.
Which action should the consultant take?
- A. Set the Default Account Model to Administrative.
- B. Set the Default Account Model to Household.
- C. Populate the Account field with the Household record.
Answer: B
Explanation:
Setting the Default Account Model to Household will allow the university to capture Contact's family information using Household Accounts, which are automatically created when new Contacts are added. Setting the Default Account Model to Administrative will create Administrative Accounts, which are used to group Contacts by their affiliation to an educational institution or organization, not by their family relationship. Populating the Account field with the Household record is not a valid action because the Account field is read-only and automatically populated based on the Default Account Model. Reference:
https://powerofus.force.com/s/article/EDA-Account-Model
https://powerofus.force.com/s/article/EDA-Accounts-and-Contacts
NEW QUESTION # 22
Where can a customer find more information on Salesforce open-source and community sprint information?
- A. Trust.salesforce.com
- B. Partner Community
- C. Trailblazer Community
Answer: C
Explanation:
Explanation
The customer can find more information on Salesforce open-source and community sprint information on Trailblazer Community. Trailblazer Community is a platform that connects Salesforce customers, partners, employees, and enthusiasts to learn, share, and collaborate on Salesforce topics and projects. Trailblazer Community provides information on Salesforce open-source and community sprint events, such as dates, locations, agendas, or registration links. The customer can also join groups, forums, or blogs related to Salesforce open-source and community sprint topics on Trailblazer Community. Trust.salesforce.com, Partner Community, or AppExchange are not platforms where the customer can find more information on Salesforce open-source and community sprint information. References:
https://trailhead.salesforce.com/en/content/learn/modules/trailblazer-community-basics
https://trailblazercommunitygroups.com/sprints/
NEW QUESTION # 23
A high school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades.
Which two objects should the consultant use to address these requirements?
Choose 2 answers.
- A. Program Enrollment
- B. Term Grade
- C. Behavior Involvement
- D. Attendance Event
Answer: B,D
Explanation:
Term Grade and Attendance Event are two objects that the consultant should use to address the requirements of tracking student absences from class and midyear grades. Term Grade is an object that stores the grades that a student receives for a course offering in a specific term. Attendance Event is an object that stores information about a student's attendance or absence for a course offering or a course connection. Behavior Involvement and Program Enrollment are not objects that can track student absences from class and midyear grades. Reference:
https://powerofus.force.com/s/article/K12-Architecture-Kit-Data-Dictionary
https://powerofus.force.com/s/article/K12-Architecture-Kit-Term-Grades
https://powerofus.force.com/s/article/K12-Architecture-Kit-Attendance
NEW QUESTION # 24
The Alumni Association is interested in using Education Cloud to support its operations The Association tracks alumni interests and hosts networking activities.
Which of these Education Cloud considerations should the consultant discuss with the Association?
- A. Install Insights Platform to understand alumni data.
- B. Install NPSP into their Education Cloud environment.
- C. Leverage a third-party app to support event management.
Answer: C
Explanation:
Explanation
The consultant should discuss with the Alumni Association the option of leveraging a third-party app to support event management, such as Eventbrite or Fonteva Events, which are available on the AppExchange.
Education Cloud does not have a native event management solution. Installing Insights Platform or NPSP into their Education Cloud environment are not relevant considerations for event management. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-solution
https://appexchange.salesforce.com/appxStore?type=Product&keywords=event
NEW QUESTION # 25
Career Services uses a separate event management system for its employment events attendance and registration, and Marketing cloud to promote the event. It wants to integrate student data in Salesforce to identity engaged prospects by matching them with event attendance, career interest, and credit completion towards an academic major.
Which two integration directions should the consultant recommend?
Choose 2 answers.
- A. One-way integration between Salesforce and Marketing Cloud
- B. Two-way integration between the event system and Salesforce
- C. Two-way integration between the event system and Marketing Cloud
- D. One-way integration between Marketing Cloud and the event system
Answer: A,B
Explanation:
Explanation
A one-way integration between Salesforce and Marketing Cloud and a two-way integration between the event system and Salesforce are two integration directions that the consultant should recommend to meet the requirement. A one-way integration between Salesforce and Marketing Cloud allows Career Services to use student data in Salesforce to segment and target prospects for email campaigns in Marketing Cloud. A two-way integration between the event system and Salesforce allows Career Services to sync event attendance data from the event system to Salesforce, and update student records in Salesforce with career interest and credit completion data. A one-way integration between Marketing Cloud and the event system, and a two-way integration between the event system and Marketing Cloud are not integration directions that can meet the requirement. References:
https://help.salesforce.com/s/articleView?id=sf.mc_co_marketing_cloud_connect.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/marketing-cloud-connect
NEW QUESTION # 26
A consultant is working with a university in Spain that will be using the Education Data Architecture (EDA).
Which of these considerations about translating EDA into Spanish should the consultant discuss with the university?
- A. Spanish is a platform-only language in EDA.
- B. EDA picklist values for reciprocal Relationships need to be translated manually.
- C. EDA picklist values are restricted to the organization's default language.
Answer: B
Explanation:
Explanation
The consultant should discuss with the university that EDA picklist values for reciprocal Relationships need to be translated manually as a consideration about translating EDA into Spanish when using EDA. Translating EDA into Spanish means changing the language of EDA objects, fields, labels, or values into Spanish. EDA picklist values for reciprocal Relationships need to be translated manually as a consideration about translating EDA into Spanish when using EDA because these picklist values are not automatically translated by Salesforce's Translation Workbench tool and require manual intervention. The consultant should discuss with the university that EDA picklist values for reciprocal Relationships need to be translated manually as a consideration about translating EDA into Spanish when using EDA by explaining how to use custom labels or formula fields to translate these picklist values into Spanish. EDA picklist values are restricted to the organization's default language or Spanish is a platform-only language in EDA are not considerations about translating EDA into Spanish when using EDA. References:
https://powerofus.force.com/s/article/EDA-Relationships
https://powerofus.force.com/s/article/EDA-Translate-Picklists
NEW QUESTION # 27
College advisors want assistance proactively identifying student issues as they arise.
Which functionality in Student Success Hub should the consultant recommend?
- A. Mass Actions
- B. Success Plans
- C. Early Alerts
- D. Advising Events
Answer: C
NEW QUESTION # 28
The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates.
Which solution should the consultant recommend?
- A. Email Studio and Salesforce Inbox
- B. Account Engagement and Salesforce Inbox
- C. Account Engagement and Salesforce Engage
Answer: A
Explanation:
Email Studio is a Salesforce email marketing tool that allows users to create, send, and track personalized email campaigns and mass communications1. Email Studio also provides features such as email scoring, which measures the engagement level of each email recipient based on their actions, such as opening, clicking, or unsubscribing2. Salesforce Inbox is a Salesforce tool that integrates email applications such as Outlook with Salesforce, allowing users to access CRM data and features from their email inbox3. Salesforce Inbox also enables users to send emails from their Outlook account or from Salesforce using branded email templates4.
Account Engagement is a Salesforce tool that provides insights and recommendations for sales reps to engage with their accounts based on AI analysis of email activity, web activity, and CRM data5. However, Account Engagement is not an email marketing tool that can score email activity from campaigns and mass communications. Salesforce Engage is a Salesforce tool that allows users to create personalized email campaigns using Marketing Cloud templates and track the responses in real time6. However, Salesforce Engage does not integrate with Outlook or allow users to send emails from their email inbox.
Reference:
1: Email Studio Overview - Salesforce
2: Email Scoring Basics - Salesforce
3: Salesforce Inbox Overview - Salesforce
4: Use Email Templates in Inbox - Salesforce
5: Account Engagement Overview - Salesforce
6: Engage Campaigns Overview - Salesforce
NEW QUESTION # 29
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.
What should the consultant discuss with the client?
- A. Unlimited Edition requires a full Salesforce license.
- B. Education Data Architecture requires a Community license.
- C. The business user case requires a Lighting Platform Plus license.
- D. The business user case requires a full Salesforce license.
Answer: D
Explanation:
The consultant should discuss with the client that the business user case requires a full Salesforce license, not other license types. A full Salesforce license allows users to access standard CRM functionality, such as Accounts, Contacts, Opportunities, and Campaigns. This is what the recruitment staff need to access Opportunity and Campaign Member information about students. Other license types, such as Lightning Platform or Community licenses, have limited access to CRM functionality and may not meet the business user case. Reference:
https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/identity_basics/identity_basics_licenses
NEW QUESTION # 30
A university needs to track details about a student's registration in an academic program or course of study, including information about registration dates, status, and credits earned.
Which object in the Education Data Architecture (EDA) contains this type of summary academic data?
- A. Program Plan
- B. Course Offering
- C. Program Enrollment
Answer: C
Explanation:
Explanation
A Program Enrollment object in EDA contains summary academic data for a student's registration in an academic program or course of study, such as registration dates, status, credits earned, and GPA1. A Course Offering object represents a specific instance of a course that is offered during a term or semester2. A Program Plan object defines the requirements and structure of an academic program or course of study3. References:
1: Education Data Architecture Documentation - Salesforce1
2: EDA Object Reference - Salesforce4
3: EDA Object Reference - Salesforce4
NEW QUESTION # 31
A university providers corporate training options to local businesses. The university wants to offer a seamless experience to students and allow them to select and purchase available courses.
Which solution should the consultant recommend to meet the requirement?
- A. Financial Service Cloud
- B. Salesforce CPQ
- C. Salesforce File
- D. A third-party app
Answer: B
NEW QUESTION # 32
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?
- A. Leverage Student Success Hub.
- B. Install Work.com Command Center in existing org.
- C. Use third-party app from AppExchange.
- D. Work.com Command Center operates in a separate org.
Answer: B
Explanation:
The consultant should advise the school district to install Work.com Command Center in their existing org, because this can help them leverage Work.com Command Center for schools in their existing org. Work.com Command Center is a solution that helps organizations manage their reopening and recovery efforts after a global pandemic. Work.com Command Center for schools is a specific configuration of Work.com Command Center that helps schools monitor student and staff wellness, attendance, and engagement. Work.com Command Center can be installed in an existing org as a managed package from the AppExchange. Work.com Command Center does not operate in a separate org, nor does it require leveraging Student Success Hub or using a third-party app from AppExchange. Reference:
https://www.salesforce.org/workdotcom/
https://www.salesforce.org/wp-content/uploads/2020/08/WorkDotCom-for-Schools.pdf
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkZCUA1
NEW QUESTION # 33
The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.
Which solution should the Marketing team consider that will enable former students to update their email address?
- A. experience Cloud
- B. Salesforce Anywhere
- C. social Studio
- D. Salesforce Engage
Answer: D
NEW QUESTION # 34
A university plans to use Salesforce for its recruitment and admissions process and needs to integrate it with the Student Information System (SIS).
Which step should the consultant take initially?
- A. Use the Data Import Wizard.
- B. Disable Trigger Handler records.
- C. Define the process.
Answer: C
Explanation:
Explanation
The initial step that the consultant should take when planning to integrate Salesforce with the Student Information System (SIS) is B. Define the process1. This means that the consultant should identify the business requirements, use cases, and scenarios that the integration should support, such as data synchronization, data transformation, data validation, error handling, etc. The consultant should also determine the scope, frequency, direction, and volume of the data exchange, as well as the security and performance considerations2.
A: Disable Trigger Handler records and C. Use the Data Import Wizard are not valid steps for the initial integration planning. Disabling Trigger Handler records is a step that may be required when installing the Education Data Architecture (EDA) package in an existing Salesforce org, as it can prevent conflicts with existing triggers and workflows3. However, this is not related to the integration with the SIS. Using the Data Import Wizard is a tool that can be used to import data from external sources into Salesforce, such as accounts, contacts, leads, etc4. However, this is not a step for the initial integration planning, but rather a possible option for the data migration or loading.
NEW QUESTION # 35
How should a consultant document risk for a customer in an Education
Cloud implementation?
- A. Maintain a project health dashboard.
- B. Share Salesforce resources with the customer.
- C. Configure an Early Alert to notify stakeholders.
- D. Recommend a Center of Excellence.
Answer: A
Explanation:
The consultant should document risk for a customer in an Education Cloud implementation by maintaining a project health dashboard. A project health dashboard is a tool that provides a visual representation of the status and progress of a project, such as key milestones, deliverables, issues, or risks. A project health dashboard can help the consultant document risk for a customer in an Education Cloud implementation by identifying and tracking potential threats or challenges that may affect the project scope, timeline, budget, or quality, and providing mitigation strategies or contingency plans. Configuring an Early Alert, recommending a Center of Excellence, or sharing Salesforce resources with the customer are not ways to document risk for a customer in an Education Cloud implementation. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management-basics-monitor
NEW QUESTION # 36
A university wants to track the Biology 101 class for next semester. The class will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A. and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility.Which object in Education Data Architecture (EDA) should a consultant use to meet this requirement?
- A. Course Offering Schedule
- B. Program Enrollment
- C. Time Block
Answer: A
Explanation:
The consultant should use the Course Offering Schedule object in EDA to meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university. The Course Offering Schedule object is an object in EDA that allows users to store information about when and where a course offering is held, such as day of week, start time, end time, or location. The Course Offering Schedule object can help the consultant meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university by creating two Course Offering Schedule records for the Biology 101 course offering, one for the lecture sessions and one for the lab sessions, and specifying the day of week, start time, end time, and location for each record. Time Block, Program Enrollment, or Course Connection are not objects in EDA that the consultant should use to meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university. Reference:
https://powerofus.force.com/s/article/EDA-Course-Offering-Schedules
https://powerofus.force.com/s/article/EDA-Course-Offerings
NEW QUESTION # 37
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?
- A. Einstein Next Best Action
- B. Salesforce Identity
- C. Digital Engagement
- D. Service Cloud
Answer: D
Explanation:
Explanation
Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets. References:
https://www.salesforce.com/products/service-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics
NEW QUESTION # 38
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