[Oct-2021] SAP Certified Application Associate C-C4H520-02 Exam Practice Dumps
2021 C-C4H520-02 Premium Files Test pdf - Free Dumps Collection
NEW QUESTION 51
What is mandatory to fill when creating a smart form? Choose the correct answer.
- A. Category
- B. Label
- C. Revision
- D. Version
Answer: A
NEW QUESTION 52
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Item
- B. Activity
- C. Equipment
- D. Service Contract
Answer: B
NEW QUESTION 53
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Send again
- B. Request Change
- C. Request New Entry
- D. Revoke
Answer: B
NEW QUESTION 54
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.
- A. Use a Filter
- B. Use a workflow
- C. Use a Business Rule
- D. Use a checklist
Answer: A
NEW QUESTION 55
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Enable business rule
- B. Assign correct CRUD to user group
Answer: A,B
NEW QUESTION 56
Which Actions are available for a Service Techncian with in an activity report? Note: There are 3 correct answers to this question.
- A. Add Smartform
- B. Create Effort
- C. Create Equipment
- D. Send as E-mail
- E. Edit Business Partner
Answer: A,B,C
NEW QUESTION 57
What is the purpose of visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A. It is used to hide specific elements
- B. It is used to change smartform mode from development tab
- C. It is used to hide a smartform from the mobile devices
- D. It is used to hide specific chapters
Answer: A,D
NEW QUESTION 58
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.
- A. Worktime pattern
- B. Missing Skills
- C. Booked assignments
- D. Availability Status
Answer: B,D
NEW QUESTION 59
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.
- A. Picker
- B. Series
- C. Dropdown list
- D. Attachments
Answer: B
NEW QUESTION 60
As a technician, you want to record the expenses. Which objects can you record the expenses against?
Note: There are 3 correct answers to this question.
- A. Activity
- B. Purchase Order
- C. Service Call
- D. Equipment
- E. Business Partner
Answer: A,D,E
NEW QUESTION 61
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign users to permissions
- B. Assign User groups to users
- C. Assign user groups to permissions
- D. Assign permissions to user groups
Answer: B,D
NEW QUESTION 62
The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.
- A. The Dispatcher must release the assignment
- B. The Dispatcher must approve the assignment
- C. The technician must release the assignment
- D. The technician must approve the assignment
Answer: A
NEW QUESTION 63
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Moment-sets
- B. Workflow assignments
- C. Branding
- D. QR Codes
Answer: D
NEW QUESTION 64
Whichof the following elements can be used in Smart forms? Note: There are 3 correct answers to this question.
- A. Picker, Description, Series, Status
- B. Status, Series, Attachment, Text Input
- C. Picker, Status , Series , Number Input
- D. Picker, Series, Status, Text Input
- E. Picker, Formula, Series, Status
Answer: B,C,D
NEW QUESTION 65
How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.
- A. Manually in Web Application within Planning and dispatching
- B. Manually in the Web Application with in the master data
- C. Automatically Via the cloud connector from an SAP ERP On-premise system
- D. Automatically via the cloud connector from an SAP CRM on-premise system
- E. Automatically when submitting a new service call from the Self-Service Portal
Answer: A,C,E
NEW QUESTION 66
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a filter
- B. Use a UDF
- C. Use a business rule
Answer: A
NEW QUESTION 67
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.
- A. Hardware redundancy control
- B. Outage Protection
- C. SSL-Encrypted cloud communication
- D. Sophisticated Cloud Service Firewall
Answer: C,D
NEW QUESTION 68
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Create Technician Skills
- B. Enter materials used
- C. Define Core hours.
- D. Release Assignments
Answer: A,D
NEW QUESTION 69
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Customer Feedback Management
- B. Workforce management
- C. Parts Logistics
- D. Mobile Field service execution
Answer: A,D
NEW QUESTION 70
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Setup IFlows in CPI
- B. Define value mapping for product types
Answer: A,B
NEW QUESTION 71
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.
- A. Service Call
- B. Smartform
- C. Business Partner
- D. Checkout Report
Answer: B,D
NEW QUESTION 72
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