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NEW QUESTION # 47
Which detail is provided in the scorecard by using the Total Program View tool?
- A. renewal rate
- B. new products
- C. program rate
- D. EOL products
Answer: A
Explanation:
According to the Total Program View (TPV) User Guide1, the scorecard is a dashboard that provides a summary of the partner's performance across different programs and metrics. One of the metrics that is provided in the scorecard is the renewal rate, which is defined as:
The percentage of recurring revenue that is retained or renewed within a defined time period (usually 90, 180, or 365 days) A key indicator of customer satisfaction, retention, and loyalty A factor that affects the partner's incentives and rebates
NEW QUESTION # 48
Which licensing model is the most complex for a customer to manage?
- A. Enterprise agreement
- B. Managed service agreement
- C. A La Carte
- D. Subscription
Answer: C
Explanation:
La Carte licensing model is the most complex for a customer to manage because it requires the customer to purchase and activate individual licenses for each product and feature they want to use. This can result in a large number of licenses to track and renew, as well as compatibility issues between different products and versions. A La Carte licensing also does not provide the benefits of Cisco's Software Buying Programs, such as financial predictability, access to incentives, and subscription co-termination1.
NEW QUESTION # 49
What is the ATR on a $10,000, one-year, recurring-revenue contract? (Choose the best answer.)
- A. $10,000
- B. $10,000 divided by 12
- C. $1,200
- D. 10% of $10,000
Answer: B
NEW QUESTION # 50
What are two common benefits of an Enterprise Agreement? (Choose two.)
- A. allows customers to pick and choose the software features
- B. simplified license management by providing a single agreement to cover an organization
- C. licenses available across the entire organization
- D. provides free technical support for all software
- E. provides perpetual licenses for hardware
Answer: B,C
NEW QUESTION # 51
Which statement best describes an Ask the Expert session?
- A. A one on one coaching engagement covering specific use cases
- B. A 24-7 phone line providing expert advice
- C. A hosted educational webinar with live expert Q and A
- D. A pre-recorded webinar from an expert
Answer: C
NEW QUESTION # 52
Which business benefit of on-time renewals on Cisco products and services is valid?
- A. Acess to training programs and material
- B. Rebates and discounts from Cisco
- C. Ability to ensure that our TAC cases get priority over others
- D. Exclusive relationship with the customer
Answer: C
NEW QUESTION # 53
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. Set up billing
- B. Order new services
- C. Change Customer Address
- D. Download hardware, software and services datasheets
- E. View and manage their contracts
Answer: B,E
NEW QUESTION # 54
Which licensing model represents the highest value?
- A. Enterprise Agreements
- B. Pay as you go
- C. Subscription
- D. Transactional
Answer: A
NEW QUESTION # 55
What support should a Renewal Manager take from the Customer Success Manager? (Choose the best answer.)
- A. Oversee the closure of contracts.
- B. Communicate value and the impact of Cisco solutions
- C. Book customer-service briefings.
- D. Communicate new green field opportunities.
Answer: B
NEW QUESTION # 56
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered additions to the network?
- A. Validate the customer's business needs
- B. Locak in revenue streams through co-termination
- C. Focus on benefits
- D. Explore upsell opportunities
Answer: A
NEW QUESTION # 57
Which steps to develop a renewal quote are valid?
- A. Position the new technology, create a Quote, Order the Quote.
- B. Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
- C. Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
- D. Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
Answer: C
NEW QUESTION # 58
What is the primary measurement of success for a Renewals Manager?
- A. iARR rate
- B. upsell percentage
- C. renewal success rate
- D. percentage of contracts closed
Answer: B
NEW QUESTION # 59
Which area of the success plan is the renewal manager responsible?
- A. Success plan hypothesis
- B. Solution renewal
- C. Barriers predicted
- D. Adoption barriers overcome
Answer: B
NEW QUESTION # 60
Which services renewals metric is provided in Partner Experience Platform (PXP)?
- A. renewal rate
- B. new products
- C. end-of-life products
- D. number of customer complaints
Answer: A
NEW QUESTION # 61
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. view and manage their contracts
- B. download hardware, software and services datasheets
- C. set up billing
- D. change Customer Address
- E. order new services
Answer: A,D
NEW QUESTION # 62
Which event begins the Renewal process?
- A. contract negotiation
- B. implementation of software
- C. notification of contract expiration
- D. upsell recommendation
Answer: C
NEW QUESTION # 63
What is the future state goal of licensing at Cisco?
- A. Right to use
- B. Classic PAK
- C. Smart License
- D. Standby License
Answer: C
NEW QUESTION # 64
Which statement best describes the Success Plan?
- A. a tool for report ng actions to management
- B. the blueprint for account teams to achieve customer success
- C. a document capturing a comprehensive view of all customer health scores
- D. a shareable document that captures all account activities
Answer: C
NEW QUESTION # 65
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. billing
- B. quote delivery
- C. proposal build
- D. deal strategy
Answer: C
Explanation:
According to a practice exam question , the correct answer is C. proposal build. During this activity, an RM would:
Provide an appropriate co-termination timeframe and gain required internal approvals Align with the account team on the renewal strategy and value proposition Create a renewal proposal that meets customer needs and expectations
NEW QUESTION # 66
Which is the first step in a solutions-led sales approach?
- A. understand the customer's objectives
- B. identify the latest technology release
- C. present quote to customer
- D. examine previous purchases
Answer: A
NEW QUESTION # 67
Which task is the responsibility of the Renewals Manager?
- A. managing recurring revenue risk
- B. billing recurring revenue contracts
- C. managing the Success Plan
- D. driving adoption of specific technologies
Answer: A
Explanation:
one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue risk, which includes:
Identifying and prioritizing renewal opportunities and challenges
Developing and executing renewal strategies and plans
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention Negotiating and closing renewal deals
NEW QUESTION # 68
When renewing a contract with a customer, which action is important?
- A. Propose only the most important part of the solution.
- B. Do not offer any financing solutions.
- C. Start discussions once the contract has expired.
- D. Validate customers business needs.
Answer: A
NEW QUESTION # 69
How does the Renewals Manager integrate with the sales team?
- A. by handling all financial transactions
- B. by directing the overall operations of the team
- C. by collaborating on customer retention and renewal strategies
- D. by overseeing all technical support issues
Answer: C
NEW QUESTION # 70
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