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NEW QUESTION 33
Which statement about the value of a global variable Is true?
- A. It can be changed during a call if It is flagged as a wild variable.
- B. It can only be changed by deleting and re-entering it.
- C. It can be changed during a call using the assign command in a script.
- D. It can only be changed in the variable editor.
Answer: B
NEW QUESTION 34
Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
- A. A skillset is a group of activity codes used for reporting purposes.
- B. Skillsets are referenced in both application flows and scripts.
- C. Skillsets are only used for reporting purposes.
- D. A skillset is group of agents whose skills are similar.
Answer: A,B
NEW QUESTION 35
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- B. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
- C. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
- D. The active and standby servers must be in the same location and network subnet using static IP addresses.
Answer: C
NEW QUESTION 36
When working with application flows, which statement about errors In syntax and logic in Orchestration Designer is true?
- A. The errors are automatically corrected.
- B. They appear in the problems view in Orchestration Designer.
- C. The errors are signaled by Orchestration Designer at the instant they occur,
- D. They appear in the error log view.
Answer: A
NEW QUESTION 37
Which deployment option includes a Microsoft Windows Server Standard Edition product license key?
- A. PVI Deployment
- B. DVD Deployment
- C. Software Appliance Deployment
- D. Hardware Appliance Deployment
Answer: B
NEW QUESTION 38
Before a skillset threshold class will apply to a skillset, which action must be taken?
- A. The skillset threshold class must be created and assigned to the skillset in configuration.
- B. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
- C. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
- D. The skillset threshold class must be created and applied to the agents servicing the skillset.
Answer: A
NEW QUESTION 39
Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?
- A. Licensing
- B. Multimedia
- C. IP Office
- D. Security Settings
Answer: C
NEW QUESTION 40
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. The control directory number is not acquired.
- B. The IP Office Short Code is not configured under the IP Office Server node.
- C. No agents are logged into any ACCS skillsets.
- D. The master script is not activated.
Answer: C
NEW QUESTION 41
Which statement is true about the Avaya GREP tool?
- A. It is only used during the installation phase and should not be used on an active server.
- B. It should only be used on an active system to capture real-time events.
- C. It is only used to report on SIP related messages during low traffic periods.
- D. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
Answer: B
NEW QUESTION 42
Which type of application variables are used to reference the sample prompts?
- A. LANGUAGE type variables
- B. RAN type variables
- C. STRING type variables
- D. MUSIC type variables
Answer: C
NEW QUESTION 43
Which statement about the Orchestration Designer Treatment block is true?
- A. It is used to connect the caller to voice mail.
- B. It is used to play re-assurance messages to the caller.
- C. It is used to offer the caller a selection prompt.
- D. It is used to play music to the caller.
Answer: A
NEW QUESTION 44
Refer to the exhibit.
The SIP Gateway Manager Management Client is fluctuating between red and green.
From the information in the exhibit, what is the root cause of this problem?
- A. No application flows or scripts have been properly activated.
- B. Third party telephone control has been lost.
- C. The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.
- D. Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.
Answer: B
NEW QUESTION 45
When creating custom announcements for application flows and scripts, in which format should they be created?
- A. WAV files
- B. MP4 files
- C. VBK files
- D. MP3 files
Answer: D
NEW QUESTION 46
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The E-mail Manager
- B. The CCMA
- C. The outbound campaign Management Tool
- D. The Multimedia Contact Manager
Answer: B
NEW QUESTION 47
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)
- A. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
- B. The locale used for default prompts and announcements
- C. The keyboard requirements
- D. The language for the User Interface
Answer: B,D
NEW QUESTION 48
Which statement about the Avaya SIP Sleuth is true?
- A. It must be downloaded and run from the AMS element manager.
- B. It is a separate downloadable application that runs on a local workstation PC.
- C. It is a pre-installed application found under Contact Center Common Utilities.
- D. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).
Answer: A
NEW QUESTION 49
Which three applications are included with the IP Office admin suite Installation? (Choose three.)
- A. IP Office Platform Manager
- B. System Monitor
- C. System Status
- D. Avaya Grep
- E. IP Office Manager
Answer: B,C,E
NEW QUESTION 50
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. Active Directory Domain account
- B. IP Office user account
- C. Windows user account
- D. SIP user account
Answer: A,C
NEW QUESTION 51
What happens after an agent enters an After Call Work Item activity code while on a skillset call?
- A. When the agent releases the skillset call, they are automatically placed in an After Call Work state.
- B. The agent goes into a Walk Away state.
- C. The skillset call is released and the agent goes Into After Call Work state.
- D. After releasing the call, the agent must go Ready before entering the After Call Work state.
Answer: A
NEW QUESTION 52
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